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yawyl
New Participant
February 24, 2024
Question

Export problems- regarding h.264

  • February 24, 2024
  • 6 replies
  • 11881 views

Hello, I just updated my driver on my desktop. Which before then, I could export anything just fine. Adobe adjusted to the new driver and I was able to edit and preview in the program just fine. However, when it came to exporting it glitches out the entire thing. Either the video doesn't export but it is an mp4 format, or it will export the video but its all glitched, blended together, then freezes frame. Exporting in both render queue and Media Encoder cause this issue, it allows me to export in AVI format, but I need h.264 and not AVI. I'm not too sure what to do about such. I even went back into previous project files from weeks and months prior with successful exports, but when I tested an export with those, they also glitched out in the results. And yes, test 2 was exported with video on as an mp4, the rest are pics of what the exports look like

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    6 replies

    R
    Robert2231966905bd
    New Participant
    March 19, 2024

    Hey guys, I've been trying to render a video from After Effects or Premiere Pro for days now and I keep getting the same broken result despite different export settings. I created the rough cut in Premiere, then replaced the whole timeline with an After Effects composition and added animations there using PSDs. Regardless of whether I use Premiere, After Effects or the Media Encoder to export, it always looks like the photo. The audio track runs normally and the rest is just a huge glitch... You can see behind the glitches that all the scenes of the video (about 3 min long in total) can be seen briefly in the first 15 seconds and then just get stuck somewhere in the last scene and then we see this still image for over two minutes. I hope someone knows what the problem is and can tell me what to do, I haven't found anything helpful on the internet so far.

      Ishan Y
      Community Manager
      Ishan YCommunity Manager
      Community Manager
      March 20, 2024

      Hey Robert,

      Sorry for the poor experience. Do you have an NVIDIA GPU? If so, please perform a clean installation of NVIDIA Studio Driver 551.23 (https://adobe.ly/4cs7gxZ). If you do not have an NVIDIA GPU, please share your system specifications (OS, OS version, CPU, GPU, RAM) and export settings (codec, format, frame rate). As a workaround, changing the codec to Quicktime Prores 422 might help.

       

      Thanks,

      Ishan

      R
      Robert2231966905bd
      New Participant
      March 21, 2024

      Yes it works now, thank you so much!!!

      Marek Masiar
      Marek Masiar
      New Participant
      March 11, 2024

      Hello can somebody help.. 

      My after effect work render just as 3- 6 sec video and its glitchy .. i did reset it all preferences and redownload ...nothing changed .. thanks 

        J
        Community Manager
        jenkmeister17177426Community Manager
        Community Manager
        March 11, 2024

        What version of After Effects are you using? Are you rendering inside AE or out to Media Encoder? 

         

        Are you using an NVIDIA GPU? What version of the drivers do you have installed? 

         

        Are you using hardware or software encoding during export? 

          L
          lucifer_morningstar
          New Participant
          March 6, 2024

          Hi, i'm in middle of a very important project and AE exporting is causing the video to be nothing but a huge stretched glitch. Kindly help me.

          Ishan Y
          Community Manager
          Ishan YCommunity Manager
          Community Manager
          March 6, 2024

          Hey there,

          Sorry for the issue. Are you using an NVIDIA GPU? If so, can you check if there are any Studio Driver updates available for your GPU? Please also share which GPU you're using and your export settings. That will help us suggest workarounds for the problem. You can also try setting the Performance field under the Video options in the export settings to Software Only to export without using the GPU. That might help you export without any issues.

           

          Thanks,

          Ishan

           

          D
          Denise27745023ht1h
          New Participant
          March 1, 2024

          Ao renderizar no After Effects no formato H.264, o video fica somente o fundo. Mas no formato AVI, fica certo.

            Mylenium
            Mylenium
            Brainiac
            March 1, 2024

            Update your graphics driver, check your hardware acceleration stuff.

             

            Mylenium

              A
              Andrés271248768sm0
              New Participant
              February 24, 2024


              Hi guys, I have a problem with After Effects when exporting in H264 format, a few weeks ago it was working perfectly but since yesterday when it finishes exporting through the Media Encoder, the file is damaged.

              I have already tried:
              - Uninstall and reinstall the program
              - Install older versions like 23.0
              - Install the BETA version
              - Lowering the bitrate

               

              Nothing solves the problem and it always exports wrong, but if I export well in any other format such as: Quicktime, avi, webm, H265.

               

              Sometimes the file looks corrupted and sometimes nothing appears in the video and just leaves the audio or removes it.

                patrickis37678700
                patrickis37678700
                New Participant
                February 29, 2024

                Hi, I'm having the same problem, I could only export in H264 at a bitrate lower than 3, any level higher than 3 is exporting corrupted, I've already reinstalled, Updated, and verified the video driver settings, and I've even tried to export in Quicktime, which is working, and convert to H364 using media encoder, but is resulting on the same error, All of the 3 software is resulting on this error, Premiere, After and Media encoder. It probably is something on the Adobe render engine.

                  J
                  Community Manager
                  jenkmeister17177426Community Manager
                  Community Manager
                  February 24, 2024

                  When you say "updated my driver" - does that mean you GPU video card driver? 

                   

                  If that's the case, you could try turning off hardware accelerated exports and see if that helps. 

                   

                  Can you roll back to a previous GPU driver that did work? 

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