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Rameez_Khan
Rameez_Khan
Legend
March 20, 2020
Question

FAQ: How to fix "Display Acceleration Disabled" in After Effects

  • March 20, 2020
  • 69 replies
  • 220883 views

If you're running into a problem where After Effects displays a message on the Composition panel that says Display Acceleration Disabled, follow the suggestions given in this post to fix the problem.

 

macOS:
• Make sure your MacBook is connected to the power source
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit

 

Windows:
• Update the on-board and dedicated graphics drivers of the computer. If this happens after updating the graphics driver, reinstall the previous version of the driver

NOTE: Nvidia driver version 442.92 seems to cause this problem on many systems. If you have installed this driver, please reinstall the previous version

• If your computer has Nvidia graphics, make sure to update the GeForce Experience software as well
• Go to Preferences > Display and toggle Hardware Accelerate Composition, Layer, and Footage Panels
• Go to Preferences > Video Preview and toggle Enable Mercury Transmit


If none of the steps given above help, obtain the System Information file (.NFO) and After Effects logs from your system and share them with us. Here is how you can do that:

Log files:

  • Launch After Effects and go to Help > Enable Logging.
  • Work in After Effects for a few minutes.
  • Then go to Help > Reveal Logging File.

 

System Info:

macOS:
Follow the steps given in this article: https://support.apple.com/en-in/HT203001


Windows:
1. Hold the Windows key and press R to open the Run window
2. Type msinfo32 and click OK
3. From the System Information window, go to File > Save
4. Save the file as .NFO

 

After collecting both the files, upload them to Adobe Creative Cloud Files by following the steps given in this article (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the URL in the comments section below.

 

    This topic has been closed for replies.

    69 replies

    Show previous replies
    A
    AdeB
    Participant
    July 28, 2020

    Hi there,

    I have the same issue, I'm using AE 2020. Can you please help? Here's my system info

    R
    richardj42019632
    Participating Frequently
    July 28, 2020

    Don't waste your time here. They never reply with any information, fixes, etc.

    A
    AdeB
    Participant
    July 28, 2020

    Oh really!? Well, I have nothing to lose posting this whilst I continue searching for a solution.

    D
    divadutchess
    Participant
    July 1, 2020

    I followed the guidelines but the issue persists for me. I'm using AE 17.1.1 on a Mac as well.

    https://shared-assets.adobe.com/link/82af2c01-95f2-42d5-5912-9b676f9f1aaf

     

    Rameez_Khan
    Rameez_KhanAuthor
    Legend
    July 2, 2020

    Hey divadutchess,

     

    Thanks for providing the file. Can you follow the steps I shared above in my post and provide the AE log file?

     

    Best,

    Rameez

    beatek60832359
    beatek60832359
    Participant
    July 3, 2020

    Hi Rameez,

     

    I have the same issue with 'display acceleration disabled'. The problem occured out of nowhere. After reading the article I've tried to install different drivers for my NVIDIA Quadro (manually and by custom installation), but it haven't solved the problem.  I'm not a computer wizzard so it's basically all I can do. 

    Please find my system info:

    https://shared-assets.adobe.com/link/ae4ab4c5-f4e6-4980-7ac6-b3dcfacbba12

    I use the latest version of AE. 

     

    All the best,

     

     

    P
    paulcaplin
    Participant
    June 30, 2020

    Hi. I'm having the same problem, and nothing seems to fix it.

    I'm running AE 17.1.1 on a 2013 Mac Pro under Mojave (10.14.6)

    Here is my system report: https://shared-assets.adobe.com/link/ae816e25-cb99-4e4d-49e2-9da17c11579e

    Please help! Thank you.

    Paul

    Rameez_Khan
    Rameez_KhanAuthor
    Legend
    July 2, 2020

    Hi Paul,

     

    Thanks for sharing the file. Can you share the AE log with me as well?

    • Launch After Effects and go to Help > Enable Logging.
    • Work in After Effects for a few minutes.
    • Then go to Help > Reveal Logging File.

    Share the file with me.

     

    Thanks,

    Rameez

    brittnell-CM
    brittnell-CM
    Inspiring
    June 16, 2020

    As my earlier post seems to have gotten flagged and removed as "spam" (?), I am reposting it again here: 

    ---------------------

    Thanks Rameez.


    First of all, I was recently able to solve all of my previous issues, including this "Display Acceleration Disabled" one, and am currently running After Effects 17.1.1 and Nvidia 442.92 smoothly, and without any issues. However, it wasn't due to using the 446.14 driver (which I did try initially).


    Unfortunately, and I'm not sure this will be of any help to anyone else, what finally seems to have made the difference was at the end of days dedicated to trial and error, and in the end, I'm not sure I can say what the one thing is that made the critical difference.


    Just in case it does help someone else down-the-road, here are the main things I did:

     

    • Uninstalled all Adobe apps, restarted PC and re-installed all Adobe apps.
    • Installed previous versions of Nvidia drivers (as far back as 431.86).
    • Ensured motherboard BIOS and drivers were up-to-date.
    • Removed and re-set my RAM sticks one-by-one.
    • Cleared the CMOS on my motherboard (removed and re-set the CMOS battery).
    • Booted into Safe Mode, and wiped all the graphics and audio drivers using DDU.
    • Installed the Nvidia 442.92 Studio Drivers using "custom installation", and not including GeForce Experience or audio drivers.
    • Installed Realtek audio drivers from motherboard site.
    • Re-installed all other motherboard drivers (but did not update BIOS).


    As I mentioned, I'm not exactly sure what made the critical difference, but my suspicion is that it was either something with a conflict with a BIOS update on my motherboard, or one with the Realtek audio drivers included in the Nvidia installer.


    Maybe someone will find this helpful, but at the very least, maybe it'll be a glimmer of hope. I can say that personally, I was at the "Well, it can't get any worse... might as well tear it all down and rebuild" point before I finally got it back to a good state.


    Cheers, and best of luck!


    EDIT: Just in case it might be helpful in investigating the difference between my previously failing setup, and my currently working one, I'm including a current version of my workstation's system .nfo: https://shared-assets.adobe.com/link/9a4ac37c-51fd-4c03-431e-3ad9a5e2772b

      Rameez_Khan
      Rameez_KhanAuthor
      Legend
      June 16, 2020

      EDITED:

       

      Hi all,

       

      Those of you who have a Windows machine + Nvidia GPU, can you please update to Nvidia driver version 446.14 if you haven't already? I've heard many reports where updating to this driver version has resolved the problem.

       

      Thanks,

      Rameez

      R
      richardj42019632
      Participating Frequently
      June 16, 2020

      Can you please supply download link for Mac OS? 

      Rameez_Khan
      Rameez_KhanAuthor
      Legend
      June 16, 2020

      Newer Macs have AMD GPUs, richardj42019632.

      Which GPU is installed on your machine?

      FlyingFourFun
      FlyingFourFun
      Inspiring
      May 23, 2020

      I am also seeing this error since upating to the video driver and after affects on May 20th.  I have use 442.92 with a TitanXp with no errors in the AE versions before 17.1.0 build 72.   Adobe Permier also works perfect with this video driver.  for me it sonly AE that doesnt work.  I have oepned a case with nVidia also and waiting to hear back from them, but I suspect there is somethign wrong with 17.1.0 build 72 that adobe needs to fix.  I hope there is an update ASAP as it makes AE unusable in this condition.

      LeoP2P
      LeoP2P
      Participating Frequently
      May 20, 2020

      Update didn't help me. Event Viewer shows the same error messages with NVidia.

      brittnell-CM
      brittnell-CM
      Inspiring
      May 14, 2020

      I'm having this same issue (among others, as you can see here), so am including my .nfo as well, in hopes it helps figure this out: https://shared-assets.adobe.com/link/40fe01c9-1f6b-4dfb-59b8-1fd36623cd9d

      Rameez_Khan
      Rameez_KhanAuthor
      Legend
      May 15, 2020

      Thank you so much for providing the NFO file, brittnell-CM. We're investigating this bug.

       

      -Rameez

      blessedf65980927
      blessedf65980927
      Known Participant
      May 8, 2020

      hi, i recently reintall entire windows,installed latest intel drivers.Nothing worked out for me.

      Hardware Accelerate Composition, Layer, and Footage Panels" is not grayed out.

      PLEASE assist.

      God bless you.

       

       

      https://shared-assets.adobe.com/link/39de7fe6-f220-418f-7ccd-d2ffbb07ef9a

       

       

      https://shared-assets.adobe.com/link/39de7fe6-f220-418f-7ccd-d2ffbb07ef9a

      Rameez_Khan
      Rameez_KhanAuthor
      Legend
      May 8, 2020

      Thanks for sharing your System Information file, blessedf65980927. I've added it to the bug that we're tracking internally.

       

      -Rameez

      V
      ViniciusOgro
      Participant
      May 3, 2020

      Hi there! I'm using the NVidia's Studio Driver 442.92 in AE 17.0.6 version (latest version at the moment) as recomended by Geforce Experience, with an GTX 1080ti, and I can't enable de GPU, same problem that D34DC3N73R had, but with a different driver.

       

      https://shared-assets.adobe.com/link/1676f36e-ab52-48bb-6c84-f5965b22c7ab

      Thank you!

      Rameez_Khan
      Rameez_KhanAuthor
      Legend
      May 8, 2020

      Thanks for sharing your system information file, ViniciusOgro.

       

      Best,

      Rameez

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