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Heliocentryzm
Heliocentryzm
Participant
September 19, 2022
Answered

Freeze/crash while using Glow effect

  • September 19, 2022
  • 2 replies
  • 2165 views

I have a problem with AAE. From my observation AAE freeze/crash my whole system when I'm using Glow effect (It may occur with other effects but I didn't check it). After that, I cannot change brightness on my laptop screen (until reboot) and I must restart AAE to bring back preview because it's just white (see attachment).

It all happens even with a fresh project. Back when I was working on Windows 10 it didn't happen at all even when the project was complex.

Right now I don't want to downgrade to Windows 10 - I hope there is a way fix to that.

HP Omen 17-cb000nw
i7-9750H, 16GB RAM, 
RTX 2060 - Latest drivers.
Windows 11
AAE v. 22.6

This topic has been closed for replies.
Correct answer Heliocentryzm

I figure out that the Glow Effect is not causing a problem. After testing, AAE was crashing even without using any effect. The solution is to turn off HAGS (Hardware Accelerated GPU Scheduling) and then everything works perfectly fine. Thank you for your time

2 replies

nishu_kush
Community Manager
nishu_kushCommunity Manager
Community Manager
September 19, 2022

Hi Heliocentryzm,

 

Sorry for your issue.

Is it the native Glow effect that comes with After Effects or a third-party plug-in? Try updating the GPU driver. Also, let us know what happens if switch to Mercury Software only as suggested by the expert.

We're here to help.

 

Thanks,

Nishu

    Heliocentryzm
    HeliocentryzmAuthorCorrect answer
    Participant
    September 20, 2022

    I figure out that the Glow Effect is not causing a problem. After testing, AAE was crashing even without using any effect. The solution is to turn off HAGS (Hardware Accelerated GPU Scheduling) and then everything works perfectly fine. Thank you for your time

      Jose Panadero
      Community Expert
      Jose PanaderoCommunity Expert
      Community Expert
      September 19, 2022

      Try to deactivate the GPU acceleration for effects in After Effects to test if the glow effect can run. Go to File > Project Settings. Under the Video Rendering and effects tab select Mercury Software only.

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