Skip to main content
RRKing
Inspiring
November 18, 2018
Question

Getting EXCEPTION_ACCESS_VIOLATION all the time in 2019

  • November 18, 2018
  • 2 replies
  • 4529 views

It first started with just premier and even today i can't even use let alone open Premier so i have to use 2018 .  The issue there has to do with the essential sound files.  But now as i'm using 2019 more and more in the other apps i'm getting tons of access violations.  But only in 2019.  Is anyone else getting tons of crashing in 2019?? I'm now starting to get it in After Effects and a lot has the reference essential sound and other violation s don't.  Here is the latest:

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x0000022037C879C0">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x0000022037C879C0" symbolname="unknown"/>

<stackStatement index="1" address="0x0000022037C87DCB" symbolname="unknown"/>

<stackStatement index="2" address="0x000000AFB19FC220" symbolname="unknown"/>

<stackStatement index="3" address="0x00007FFAA7C3A8B5" symbolname="unknown"/>

</thread>

</backtrace>

<registerSet>

<register name="RAX" value="0x00000000000007B8"/>

<register name="RBX" value="0x000002202620C030"/>

<register name="RCX" value="0x0000000000000101"/>

<register name="RDX" value="0x0000022053DFFDC8"/>

<register name="RSI" value="0x0000022037E42C18"/>

<register name="RDI" value="0x00000000000001EF"/>

<register name="RSP" value="0x000000AFB19FC068"/>

<register name="RBP" value="0x00000000000001EF"/>

<register name="RIP" value="0x0000022037C879C0"/>

<register name="EFL" value="0x0000000000010203"/>

<register name="LastExceptionToRip" value="0x0000000000000000"/>

<register name="LastExceptionFromRip" value="0x0000000000000000"/>

</registerSet>

Don't tell me to update my video card drivers or remove my plugins.  I'v already done that and again this only occurs in 2019.  My 2018 version all run fine.  here is what i have done:

Note most errors are when under load in Adobe and using 3D.  But i have had it with just doing other normal tasks as well.

1. Updated all drivers including the fresh install of NVIDIA drivers.  I even used an older more solid build and still issues.

2. I have done a fresh install of all Adobe products.  This includes using the remove tool

3. My computer runs fine including all my other 3d apps and high-end workload apps.

4. The workaround to create a local user and build a new profile and use that works where i can at least open up Premier and have less crashing but that is not an option plus i just had it crash again under the admin local profile so looks like it's not a real solution anyway.

5. memory is good

6. A lot of the errors make photoshop or after effects just disappear

7.  But then again most are caught and I send in the crash dump.

8. 2019 is very buggy and crash p[rone and is basically worthless to me.

9. 2018 had holes where 2019 was supposed to fill but now that's gone.

10.  Am i to suspect under any load Adobe can crash at any time?

anyway here is my system was taken from the photoshop sys info:

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.18282.1000

System architecture: Intel CPU Family:6, Model:5, Stepping:4 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 8

Logical processor count: 16

Processor speed: 3600 MHz

Built-in memory: 65229 MB

Free memory: 51038 MB

Memory available to Photoshop: 60045 MB

Memory used by Photoshop: 85 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=3440

Display: 2

Display Bounds: top=-2160, left=1559, bottom=0, right=5399

Display: 3

Display Bounds: top=0, left=3440, bottom=1440, right=6880

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=11264

glgpu[0].GLName="NVIDIA GeForce GTX 1080 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="25.21.14.1694"

glgpu[0].GLRectTextureSize=32768

glgpu[0].GLRenderer="GeForce GTX 1080 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=6918

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_6992f55a2cc4b209\nvldumdx.dll"

glgpu[0].GLDriverDate="20181112000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=11264

clgpu[0].CLName="GeForce GTX 1080 Ti"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="416.94"

clgpu[0].CLBandwidth=4.01261e+11

clgpu[0].CLCompute=4598.12

I'v also tried a P4000 Quadro but again none of my other apps have issues only 2019.

This topic has been closed for replies.

2 replies

josephbastien
Inspiring
February 5, 2019

Hey man, I had the same issue. It's not AE related. It has to do with the latest Windows update. Downgrade to the November 2018 update for windows 10 and you should be good. The January update for Windows is causing AE, AME, and Premiere to crash. In premiere you get a different error though. It says i can't find the video modules or somehting like that.

It probably updated overnight or something. I woke up one day and suddenly nothing opened up and was super confused. Make sure you try and turn off auto-update.

Known Participant
February 6, 2019

interesting.

i'm really having lots and lots of problems with LR, but i can't find any way to stop windows 10 updates :\

Known Participant
February 1, 2019

i'm having a similar problem on LR 8. i even reinstalled it but nothing seems to solve it.

i'm now looking for a way to return to LR 6 because LR 8 is no longer compatible with my system.

did you find any solution?