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PARACOSM
Participating Frequently
September 24, 2018
Answered

Help, my AE CC 2018 is doing weird things.

  • September 24, 2018
  • 2 replies
  • 949 views

Since today, my After Effects CC 2018 is honestly not the same anymore.

The biggest issue is, that the video preview just stopped working. Its just that grey screen that wont go away.

The second issue is, that, when i resize the tabs, After Effects has some kind of visual glitches that are destroying the whole UI.

in this state, ae is completely useless and i honestly dont know what to do anymore

This topic has been closed for replies.
Correct answer Kyle Hamrick

I set it to Mercury software only now but that didnt help either


Well, if AE went from "fine" to "unusable" overnight, something changed. You installed a new piece of hardware/software that's interfering somehow, your OS updated, a driver updated, something.

If you feel like you've eliminated these variables and it hasn't fixed your issue, get in touch with Adobe support, and hopefully they can assist you. Contact Customer Care

2 replies

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RobShultz
Community Expert
September 24, 2018

You may want to try re-setting preferences. With After Effects closed hold down shift/ctrl/alt on Windows or shft/cmd/option on mac and hold them down until the software opens. You will have to point After Effects to any previously saved projects. Hope that this helps.

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    PARACOSMAuthor
    Participating Frequently
    September 25, 2018

    Thank you Rob, but that didn't help :/

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    Dave Merchant
    Brainiac
    September 24, 2018

    You're on Windows 10 so the obvious culprit is the video driver. Microsoft has a habit of auto-updating things and breaking them in the process.

      Kyle Hamrick
      Kyle Hamrick
      Community Expert
      September 25, 2018

      Checking the video card driver would be my first thought as well. If it's not up to date, update it. If it just updated and that caused the issue, roll it back.

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        PARACOSMAuthor
        Participating Frequently
        September 25, 2018

        Thanks Kyle, but that didn't help. No matter if I update my driver (amd relive adrenalin edition) or roll it back it doesnt change anything.

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