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basel hazem
basel hazem
Known Participant
August 20, 2018
Answered

I cant launch my after effects on pc, any solution please?

  • August 20, 2018
  • 3 replies
  • 1138 views

    This topic has been closed for replies.
    Correct answer Kevin-Monahan

    basel hazem,

    Sorry for your frustrating issue. Peru Bob is on to the right solution. You have a corrupt font. If you have added any fonts lately, try removing those first. If you still have trouble with this, contact our agents here: Contact Customer Care

    Thanks,
    Kevin

    3 replies

    basel hazem
    basel hazemAuthor
    Known Participant
    August 20, 2018

    I still can't find a solution to launch after effects   

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity ManagerCorrect answer
    Community Manager
    August 22, 2018

    basel hazem,

    Sorry for your frustrating issue. Peru Bob is on to the right solution. You have a corrupt font. If you have added any fonts lately, try removing those first. If you still have trouble with this, contact our agents here: Contact Customer Care

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    basel hazem
    basel hazemAuthor
    Known Participant
    August 20, 2018

    What does the after effect means by scanning font family???? , it is stucked at that point!

    Peru Bob
    Peru Bob
    Community Expert
    August 20, 2018

    You might have a corrupted font.

      kulpreet singh
      kulpreet singh
      Inspiring
      August 20, 2018

      Hi basel,

      We need more information to troubleshoot this.

      FAQ: What information should I provide when asking a question on this forum?

      Thanks,

      Kulpreet Singh

        basel hazem
        basel hazemAuthor
        Known Participant
        August 20, 2018

        -After Effects CC (12.2.1) - 2018

        -i already installed the recent updates

        i'am using windows 10 Enterprise

        -ram (16 GB)

        -system type:- 64 bit

        2 processor :- intel(R) Xeon(R) CPU -  2.40 GHz

        , this is my time to try after effects.

        basel hazem
        basel hazemAuthor
        Known Participant
        August 20, 2018

        This is my first  time to try after effects.

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