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Installation Failed

New Here ,
Feb 26, 2023 Feb 26, 2023

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I keep trying to install after effects. All my other apps work like photoshop and audition. My only issue is after effects where the images pop up below consecutively:

 
 
 

image.png

image (1).png

image (2).png

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Community Expert ,
Feb 26, 2023 Feb 26, 2023

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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New Here ,
Feb 26, 2023 Feb 26, 2023

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sofiap37491958_0-1677463707677.png

Is this what you are referring to? Very sorry I know nothing about these kinds of things

 

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Community Expert ,
Feb 27, 2023 Feb 27, 2023

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What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

 

Here is how to find the NVIDIA driver number:

https://www.youtube.com/watch?v=or1Da9sYzDo

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New Here ,
Mar 01, 2023 Mar 01, 2023

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sofiap37491958_0-1677702685352.png

 

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New Here ,
Mar 11, 2023 Mar 11, 2023

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I am still waiting for a reply

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi sofiap37491958,

 

Sorry for your issue. Here's what we need to know:

  • Your system specifications (CPU, RAM, OS version, Hard drive). Here's how you can find these details.
  • When exactly do you get this error? To me, it looks you are getting this error when you try to launch After Effects.

Let us know, we're here to help.

 

Thanks,

Nishu

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New Here ,
Mar 01, 2023 Mar 01, 2023

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Device name DESKTOP-Q17FDFB
Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 2F8FBFBC-3FAC-4C6C-9DE8-EEB1F303F6B9
Product ID 00325-81948-46895-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

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New Here ,
Mar 10, 2023 Mar 10, 2023

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I am still waiting for reply

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Community Expert ,
Mar 11, 2023 Mar 11, 2023

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New Here ,
Mar 11, 2023 Mar 11, 2023

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I just tried this and this didnt work

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Community Expert ,
Mar 11, 2023 Mar 11, 2023

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Try uninstalling, use the Cleaner Tool, and reinstall:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Adobe Employee ,
Mar 16, 2023 Mar 16, 2023

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Could you try the steps in following thread: https://community.adobe.com/t5/after-effects-discussions/ae-error-could-not-convert-unicode-characte...

Let us know the outcome.

 

Thanks,

Nishu

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