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Installation Failed

sofiap37491958
New Here ,
Feb 26, 2023 Feb 26, 2023

I keep trying to install after effects. All my other apps work like photoshop and audition. My only issue is after effects where the images pop up below consecutively:

 
 
 

image.png

 

image (1).png

 

image (2).png

 

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replies 12 Replies 12
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Peru Bob Community Expert
Community Expert ,
Feb 26, 2023 Feb 26, 2023

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

If NVIDIA graphics, make sure to use the latest Studio Driver from NVIDIA (NOT the Game Driver).

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sofiap37491958
New Here ,
Feb 26, 2023 Feb 26, 2023
In Response To Peru Bob

sofiap37491958_0-1677463707677.png

Is this what you are referring to? Very sorry I know nothing about these kinds of things

 

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Peru Bob Community Expert
Community Expert ,
Feb 27, 2023 Feb 27, 2023
In Response To sofiap37491958

What are the complete computer specs, including hard drives (how many, what kind, what is on each, what capacity, and how full)?

 

Here is how to find the NVIDIA driver number:

https://www.youtube.com/watch?v=or1Da9sYzDo

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sofiap37491958
New Here ,
Mar 01, 2023 Mar 01, 2023
In Response To Peru Bob

sofiap37491958_0-1677702685352.png

 

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sofiap37491958
New Here ,
Mar 11, 2023 Mar 11, 2023
In Response To Peru Bob

I am still waiting for a reply

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nishu_kush Adobe Employee
Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

Hi sofiap37491958,

 

Sorry for your issue. Here's what we need to know:

  • Your system specifications (CPU, RAM, OS version, Hard drive). Here's how you can find these details.
  • When exactly do you get this error? To me, it looks you are getting this error when you try to launch After Effects.

Let us know, we're here to help.

 

Thanks,

Nishu

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sofiap37491958
New Here ,
Mar 01, 2023 Mar 01, 2023
In Response To nishu_kush

Device name DESKTOP-Q17FDFB
Processor Intel(R) Core(TM) i5-10400 CPU @ 2.90GHz 2.90 GHz
Installed RAM 16.0 GB (15.7 GB usable)
Device ID 2F8FBFBC-3FAC-4C6C-9DE8-EEB1F303F6B9
Product ID 00325-81948-46895-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

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sofiap37491958
New Here ,
Mar 10, 2023 Mar 10, 2023
In Response To nishu_kush

I am still waiting for reply

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Peru Bob Community Expert
Community Expert ,
Mar 11, 2023 Mar 11, 2023

Try this:

https://www.youtube.com/watch?v=9yRLd6gjZWU

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sofiap37491958
New Here ,
Mar 11, 2023 Mar 11, 2023
In Response To Peru Bob

I just tried this and this didnt work

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Peru Bob Community Expert
Community Expert ,
Mar 11, 2023 Mar 11, 2023

Try uninstalling, use the Cleaner Tool, and reinstall:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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nishu_kush Adobe Employee
Adobe Employee ,
Mar 16, 2023 Mar 16, 2023
LATEST

Could you try the steps in following thread: https://community.adobe.com/t5/after-effects-discussions/ae-error-could-not-convert-unicode-characte...

Let us know the outcome.

 

Thanks,

Nishu

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