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Victor Wolansky
Known Participant
May 15, 2018
Answered

Latest version of After Effects won’t read DNX HD Quicktimes?

  • May 15, 2018
  • 7 replies
  • 6677 views

Latest version of After Effects won’t read DNX HD Quicktimes? Not sure if I’m affected by the QuickTime Drop in the latest version. The QT file is good since I can open it in QT player. After Effects shows a gray frame and the audio, no error messages

      This topic has been closed for replies.
      Correct answer Tim Kurkoski

      https://forums.adobe.com/people/Victor+Wolansky  wrote

      More tahn a month and absolutely no answer. This is great, speaks volumes about Adobe support.

      Hi Victor,

      I received your files. Thank you for sending them. I sent several replies to your emails (May 17 through 25), from the same address you sent them to (aebugs). I'm sorry you didn't receive them. Maybe they got caught in your spam filter?

      Important to note that posts to our User Voice page (https://adobe-video.uservoice.com/​), and the email address I gave you, do not go to Adobe Customer Care. Bugs and feature requests go directly to the product development teams for evaluation; all submissions are read but we do not guarantee a response. If you want to start a discussion with our staff, the best way is to contact our support team:
      https://helpx.adobe.com/contact.html

      7 replies

      Patrick Traile
      Patrick Traile
      Inspiring
      August 10, 2024

      maann Adobe sucks! I don' think they've ever fixed a bug in the life of the company!

      T
      TimKew
      Participant
      April 21, 2023

      2023 and I am unable to open in After Effects the DN HD QTs production have sent me. I only get audio.

        K
        KAIKKI
        Participant
        January 17, 2024

        2024 and still having the same problem...

         

          V
          Victor WolanskyAuthor
          Known Participant
          October 31, 2018

          HAving issues with MP3s now with the latest version of AE, AME and Premiere. These MP3s comes as empty audio tracks. AE sees the right duration for the track and says the mP3 is 32 bits stereo. But not sound at all

          Tim Kurkoski
          Adobe Employee
          Tim Kurkoski
          Adobe Employee
          October 31, 2018

          https://forums.adobe.com/people/Victor+Wolansky  wrote

          HAving issues with MP3s now with the latest version of AE, AME and Premiere. These MP3s comes as empty audio tracks. AE sees the right duration for the track and says the mP3 is 32 bits stereo. But not sound at all

          Can you provide me a sample? Feel free to DM.

          BTW, for reporting bugs, it's best to use our UserVoice site:
          https://adobe-video.uservoice.com/

          The forum is good for discussions, but bug reports or feature requests that you want seen by the engineering team should be posted there. (I only saw this post because I had previously replied to this thread.)

          V
          Victor WolanskyAuthor
          Known Participant
          October 4, 2018

          Hi! Any news on this? I holding installing new versions until this is addressed.

          Thanks!

          Tim Kurkoski
          Adobe Employee
          Tim Kurkoski
          Adobe Employee
          October 4, 2018

          Hi Victor,

          Short version: this was fixed in the April 2018 bug-fix patch for After Effects CC, version 15.1.1. (Note that the current release is 15.1.2.) Please install the update and let us know if you see that the problem no longer occurs.

          Apologies for not updating this thread that a fix was available. I forgot to leave myself a note to do that, and apparently this fix was too minor to bubble up into our public release notes. Here's what I can tell you about the problem from our engineering notes:

          The source of the problem was that the QuickTime file you provided does not contain all of the expected metadata for the DNxHD media, therefore After Effects was failing to read the video tracks and would only import the audio. In previous releases of After Effects, such a file would be passed to the legacy QuickTime 32-bit process to see if it could decode the video. The legacy QuickTime 32-bit process was more tolerant of bad metadata or related problems like mislabeled tracks.

          For DNxHD/HR media, After Effects will look for the metadata that Avid's encoders write which identify which flavor of DNxHD/HR is used by the video track. The file you provided appears to have been written not with Avid's encoders, but with the open source libQuickTime component, probably as part of an FFmpeg implementation, which doesn't appear to write the metadata correctly.

          For After Effects (as well as Premiere Pro and other Adobe products), we worked around the problem with this file by allowing the check for the metadata to be skipped if not present. The lack of metadata in the file may have downstream consequences in how the file is decoded (the application may have to guess at certain encoder parameters), though our engineering notes indicate that both the video and audio in your file was successfully decoded in After Effects 15.1.1.

            V
            Victor WolanskyAuthor
            Known Participant
            October 4, 2018

            Thanks for the quick response. I noticed too that the Animation codec is not working either. Is this also fixed in the last version?

            V
            Victor WolanskyAuthor
            Known Participant
            June 20, 2018

            More tahn a month and absolutely no answer. This is great, speaks volumes about Adobe support.

            Tim Kurkoski
            Adobe Employee
            Tim KurkoskiCorrect answer
            Adobe Employee
            June 20, 2018

            https://forums.adobe.com/people/Victor+Wolansky  wrote

            More tahn a month and absolutely no answer. This is great, speaks volumes about Adobe support.

            Hi Victor,

            I received your files. Thank you for sending them. I sent several replies to your emails (May 17 through 25), from the same address you sent them to (aebugs). I'm sorry you didn't receive them. Maybe they got caught in your spam filter?

            Important to note that posts to our User Voice page (https://adobe-video.uservoice.com/​), and the email address I gave you, do not go to Adobe Customer Care. Bugs and feature requests go directly to the product development teams for evaluation; all submissions are read but we do not guarantee a response. If you want to start a discussion with our staff, the best way is to contact our support team:
            https://helpx.adobe.com/contact.html

            V
            Victor WolanskyAuthor
            Known Participant
            May 16, 2018

            Anyone from Adobe here that can confirm the issue and what Adobe will do about it? The fact that installing the latest version breaks compatibility with all of my projects that use DNXHD is not a small thing.

            Anyway to get an an official answer that they are looking into this?

            Thanks.

            Stan Jones
            Community Expert
            Stan JonesCommunity Expert
            Community Expert
            May 16, 2018

            I do not see a DNX post about After Effects in the uservoice system. Start by posting one there:

            After Effects: Hot (364 ideas) – Adobe video & audio apps

              V
              Victor WolanskyAuthor
              Known Participant
              May 16, 2018

              Thanks for the link Stan, I just posted this issue, although I would not hold on to my breath, I know how miraculously is to get an official response from Adobe

              D
              Dave Merchant
              Legend
              May 15, 2018

              DNx codecs are not affected by the recent change, so it's either a problem with the file, or something specific with your installation.

              https://helpx.adobe.com/x-productkb/multi/quicktime7-support-dropped.html

              If you open the file with MediaInfo, so you see anything strange about the tracks?

              V
              Victor WolanskyAuthor
              Known Participant
              May 15, 2018

              Reverting back to a previous version fixes the issue, the QuickTime file is OK. And tested it on another machine in here, and I can confirm that the latest version does not want to open any DNXHD encoded QT. Have tried with several files.

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