Preview screen is black in new and previous compositions

Forum|Forum|4 years ago
October 7, 2021
1 reply
1348 views

Am I doing something wrong? When using After Effects my preview screen remains black when I try to create a new compostition or even open a previous one. I have updated to the latest version and reset my preferences but neither fixes the problem. Caps lock is off. I have searched the discussions but none of the suggestions seem to work.

I use a PC:

Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz 3.41 GHz

RM 16.0 GB (15.9 GB usable)

System 64-bit operating system, x64-based processorr

AMD Redeon R5 330

Intel(R) HD Graphics 530

Any help will be greatly appreciated.

This topic has been closed for replies.

thepixelsmith

Community Expert

You may be zoomed into a area of the composition that your art work isn't in?

Try the "Fit up to..." command: Option – / (Mac) or Alt – / (Windows) or use the Zoom menu at the lower left of the comp panel.

sparklemaxAuthor

Inspiring

Thank you, I've tried that but it doesn't make any difference I'm afraid.

sparklemaxAuthor

Inspiring

Hi sparklemax,

Sorry for your issue.

Is you GPU driver updated? What happens if you go to After Effects Preferences > Display > uncheck "Hardware Accelerated Composition, Layer, and Footage Panels".

Let us know.

Thanks,

Nishu

Hi, I contacted Adobe and they suggested reverting to a slightly older version, 18.0, which has worked.

Thanks for the help though.

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