Skip to main content
milivoy
New Participant
November 21, 2019
Answered

Problem with the preview screen in AE 2020 macOS

  • November 21, 2019
  • 2 replies
  • 1399 views

Hello everyone, install adobe after effects 2020 and I have this problem seeing the reproduction, I tried to change the views and I have no results.

 

Title edited by Mod

This topic has been closed for replies.
Correct answer Shivangi_Gupta

Thanks for your patience. Adobe After Effects has released a patch update which provide a fix for the duplicate preview issues. For more information, please check https://helpx.adobe.com/after-effects/kb/fixed-issues.html

 

Let us know if you have any other questions.

 

Thanks,

Shivangi

2 replies

Community Manager
November 22, 2019

Hi all,

 

We're sorry for the issue. I understand getting a dual preview is not an ideal behaviour. 

 

  • Did you try resetting preferences as suggested by @OussK?
  • Which version of macOS are you using?
  • Does it happen with every project? Please test it on a new project?

 

Looking forward to a response. We'll get it checked at our end too.

 

Thanks,

Shivangi

milivoy
milivoyAuthor
New Participant
November 22, 2019

Perform all steps and fail to solve the problem. I will uninstall and reinstall.

OussK
Community Expert
November 21, 2019
peterlombard
Participating Frequently
November 21, 2019

Tried this as I have the same issue on my iMac but not on my PC (Win), sadly no change. Any other suggestions would be appreciated.