Skip to main content
C
cyperfection
New Participant
January 11, 2017
Answered

Ram Preview Problems (Cached Preview needs 2 or more frames to playback)

  • January 11, 2017
  • 5 replies
  • 10627 views

Hi there,

this has been asked before, but none of the given solutions solved the problem for me.

As soon as my projects get a little bigger, Playback is limited to just a couple of frames, before it jumps back to the first cached frame.

On my current project, most of the time playback doesn't even start but prompts me with the message:

After Effects error: Cached Preview needs 2 ore more frames to playback (actually the german version of it: After-Effects Fehler: Wiedergabe einer Cache-Vorschau benötigt mindestens 2 Frames.)

When this Error occurs, After Effects only uses about 2.5 - 5 Gig of the installed 16 Gig RAM, although i set it up to use 12.

CPU usage is arround 15%

No other CC applications are running, browsers are closed.

On this specific project, i have a couple of audio layers and 4K Video Footage (XAVC-S / .mp4 from a Sony A7SII)

The "rewinding" Playback after just a few frames also occurs on projects that have no video footage but are done fully within After Effects.

My PC Specs:

Windows 10 Pro 64bit

Intel Core i7-4790 @ 3.60GHz
16 Gig Ram

AMD FirePro W5100 (FireGL V)

After Effects CC 14.0.1.5

Windows and After Effects running on a 232 Gig SSD with currently 36,5 Gig available space.

Some of my footage is on this Drive, most is on a regular HDD (450 Gig/360 available)

What i already tried:

- Raising the allowed RAM from 8 Gig to 12.

- Purching the Disc Cache (Its currently set to 15, but raising it didn't change the result)

- Cleared Databank and Cache

- Unchecked "Reduce Cache Size when system is low on memory"

- Reduced Viewer resolution to Quater and turned on "Fast Preview"

- And of course i closed, reopened and restarted the PC...multiple times.

Thank you!

    This topic has been closed for replies.
    Correct answer Szalam

    For persistent causes of this issue, today's bug fix update should solve it.

    See the Adobe blog post for more information: A June 2017 Update to After Effects CC Is Now Available | Creative Cloud blog by Adobe

    Please let us know if it works for you!

    5 replies

    gabrielleh77367911
    gabrielleh77367911
    New Participant
    July 29, 2018

    Hi, I have 15.1.2 (Build 69) and I'm having this issue.

    Ive done every single fix out there and nothing is working.

    C
    carolinel6222259
    New Participant
    October 11, 2018

    Hey,

    I noticed that the use of the puppet-pin caused the problem of previewing in my case. Maybe you can uncheck the visibility in every single of your layers to see where the problem is.

    Y
    Yuriy_Antonov
    New Participant
    April 11, 2018

    Hello. I have the same problem with After Effects CC.
    A lot of free memory (on the SSD and RAM), and I don't know how fix it
    frame size: 2048x1152

    Szalam
    Szalam
    Braniac
    April 19, 2018

    What, exact, version number of AE CC are you using?

    Szalam
    SzalamCorrect answer
    Braniac
    June 13, 2017

    For persistent causes of this issue, today's bug fix update should solve it.

    See the Adobe blog post for more information: A June 2017 Update to After Effects CC Is Now Available | Creative Cloud blog by Adobe

    Please let us know if it works for you!

    D
    Dinesh 07
    New Participant
    February 1, 2017

    CC 2017

    Go to

    Preferences > Memory > uncheck this "reduce the cache size when system is low on memory"

    this might help i think

      thecaddiedaddy
      thecaddiedaddy
      New Participant
      March 17, 2017

      This fixed the issue for me!!!  Thanks

      jasontcox
      jasontcox
      Inspiring
      January 11, 2017

      I know this might sound too simple, but it sounds like you've accidentally set your Work Area to play only 1 frame. Grab the Work Area bars above your timeline and drag the Start handle to the beginning and the End handle to the end (or really, drag them wherever you like, as long as they are spaced apart more than a frame. If you're not sure what I'm talking about, try hitting this set of keys: Home, B, End, N. Hope that does it!

        C
        cyperfectionAuthor
        New Participant
        January 11, 2017

        Thanks for your reply. Sometimes it's the most basic things that are easily overlooked. But it's not the Work Area in this case. Start and End Point (N,B) are definitely more than just a few frames appart.

        C
        cyperfectionAuthor
        New Participant
        January 11, 2017

        Or first B and then N for that matter. But no, i did not mix them up and there is plenty of room inbetween.

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices