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et395
New Participant
May 22, 2020
Question

Rendering Issues and Graphic card issues with After Effects

  • May 22, 2020
  • 4 replies
  • 1168 views

Hello,

 

I noticed the issue with graphic performances like the one showed in the picture below.

I believe it is related to the installation of Red Giant plug-in.

 

I researched and found out about the change to apply to the Video Rendering and Effects that now I moved to Mercury Software Only to prevent AE from crashing, which by the way still occurs. At some point it doesn't play the preview anymore and it sends out a message like Keylight run out of memory or any other effect. I am running some 3D layers but really I don't think it is a performance issue.

 

I have an NVIDIA 2070 QMAx graphic card so, I don't really know why this is occurring.

I am running AE on Win 10 x64.

 

I uninstalled Red Giant and it still does it. I uninstalled AE, Premiere PRo and InDesign, and reinstalled previous versions, and it is still occurring.

 

Any thoughts? I researched around but I couldn't find much about this. Any help is much appreciated.

 

 

 

 

This topic has been closed for replies.

4 replies

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David Arbor
Inspiring
May 22, 2020

Well that's good, and I wouldn't consider it a waste of time. Sometimes the software can be frustrating, but I consider it just as useful to know when one of my assets is the problem. Now you're able to easily separate the two issues. The fact that you're seeing the weird glitches across multiple apps means After Effects isn't the problem. I'm still leaning toward a GPU driver issue, but it's always hard to say. You could try updating to the new Studio Driver and see if that fixes the issue. If it does then you know the Game Ready Driver was the problem. If you end up experiencing crashes with the Studio Driver then you might be running into the issue some others have, but at least Nvidia drivers are easy enough to upgrade and roll back.

D
David Arbor
Inspiring
May 22, 2020

Is this happening on all projects or just one you're working on? What happens if you create a new project and import your existing project into it? It's also possible that one of your assets is causing the problem. If you can narrow down which one is related to the crash you can troubleshoot much better.

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et395Author
New Participant
May 22, 2020

OK yes, Thank you. It was one of my assets that were giving issues. Not sure if it was a weird fps issue but, now it doesn't crash anymore. Sorry for the waste of time. I really thought the two issues were related... somehow.

I still see the weird graphic with green dots in the preview of PSD and when I open after effects and premiere and In Design, but it is not a major issue, at least not now. 

Let me know if you have any other ideas on what it could be the reason for doing so.

 

D
David Arbor
Inspiring
May 22, 2020

Then perhaps this isn't the same problem. What's the exact version of AE you're running? (Not just 2020). There was an update earlier this week; if you don't have that I recommend installing it. 

 

You can also install the new public beta to see if the issue occurs there. I've been running it and it's very stable. You can also switch back and forth between the beta and release build and have your project open in both.

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et395Author
New Participant
May 22, 2020

I did install it and the uninstalled it thinking it might was the issue. 

I will re-installing it again and see what happens. 

All I know is that it is an issue with Preview. AE crashed when I press play to see the preview.

Even in photoshop, when I export a file (Ctrl+Alt+Shift+W), now the preview is all green pixelated.

 

And I have to say, the only thing I changed is to install Red Giant Plug-In and it first showed a message saying I had to go into File -> ProjectSettings -> Video rendering and Effects and change the Mercury GPU acceleration from CUDA to Software Only.

Now that I did that, it takes longer for it to stop showing the preview and crashing, but it still happens every half an hour or so. And without showing any message.

 

 

 

 

 

 

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et395Author
New Participant
May 22, 2020

OK so I am using the latest version of AE 17.1 and it keeps coming out with the Keylight Out of Memory 4 (25 241) error that crashes the program. Even though I am not using daylight in the composition.

 

Any thoughts?

D
David Arbor
Inspiring
May 22, 2020

What GPU driver are you using? There is a known issue with the latest Nvidia Studio Driver and After Effects. Try getting the next Game Ready Driver and see if you can re-enabled GPU-acceleration.

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et395Author
New Participant
May 22, 2020

Thank you for your help. I am using 445.87 drivers Game Ready Driver, which is the latest update. And I haven't downloaded the latest Studio Drivers 442.92.

 

Is that correct?

 

Thanks

 

Elena

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