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Davide Boscolo
Inspiring
December 21, 2021
Answered

Rendering PNG sequence error

  • December 21, 2021
  • 15 replies
  • 8131 views

I'm trying to render a PNG sequence as below and I get the following errors:

- AEGP Plugin PNGIO Support: PNGIO library error: known incorrect sRGB profile

- AEGP Plugin PNGIO Support: unable to create PNGIO

- An unexpeted error occurred while exporting a composition. Error Code: 1

As a result, it exported just one 0-byte png, which is damaged.

If I open the same project on another machine (again on Windows), it renders without any warning/errors:

Any help?

 

    This topic has been closed for replies.
    Correct answer Rameez_Khan

    Hi all,

     

    This issue was fixed in After Effects 22.3.

     

    Thanks,

    Rameez

    15 replies

    Rameez_Khan
    Rameez_KhanCorrect answer
    Braniac
    May 19, 2022

    Hi all,

     

    This issue was fixed in After Effects 22.3.

     

    Thanks,

    Rameez

    R
    Randy - Dice
    Participating Frequently
    September 8, 2023

    Nope Still not fixed even in version 23.5.. the bug is when you try to embed the color profile as a PNG Sequence under color space if you enable Embed color space we get the same error we ve been getting ever since vertsion 22.. this only works if you turn off Embed color space witch makes no sence if you have to work in rec 709 as a final output or else everything becomes washed outwith no color profil.

      M
      mortimus21
      New Participant
      September 21, 2023

      This is still not working in version 23.6.

      gerrits2943093
      gerrits2943093
      New Participant
      March 15, 2022

      okay guys, I tried that png export again, newest NVidia Studio Driver (511.65) for my dual 2080Ti Win10 Workstation and AE 22.2.1 (Build 3) running. Bug is still persistent, not able to render out PNG sequences.

      The workaround of changing the color profile does not work here, I cannot change my profile as this would change my colors. I need to render exactly the same look I had before.

      Please, Adobe, fix this issue!

       

      My workaround this time was to render out a PSD sequence instead. I still wonder why, but that worked. Hope that helps somebody that has the issue...

      stevebrig
      stevebrig
      Inspiring
      March 15, 2022

      Exactly Adobe it's not a workaround if you are working with ACES!!! Fix It!!!!

      Rameez_Khan
      Rameez_Khan
      Braniac
      February 16, 2022

      Hi all,

       

      I'm really sorry that you're running into this bug!

      The After Effects team is aware of it and are working on a fix.

       

      Until the bug is fixed, please follow the workaround shared by basg95488575.

      I've marked their post as a correct answer (for now) so that other people visiting the discussion can find it easily. When the bug will be fixed, I'll unmark it as the correct answer.


      Thanks,

      Rameez

        stevebrig
        stevebrig
        Inspiring
        March 8, 2022

        Confirmed 22.2.1 still does not address this issue! Just in-case anyone wants to update AE.

        D
        DanielOdom
        Participating Frequently
        March 10, 2022

        I thought the problem was fixed for me but it is not.  

        D
        DanielOdom
        Participating Frequently
        February 14, 2022

        An update came through today which has solved the problem for me!  I'm now on 22.2.0 (Build 120).  I hope this solves the problem for everyone!

        D
        Davide BoscoloAuthor
        Inspiring
        February 14, 2022

        Shouldn't the last version be 22.2.1?

        D
        DanielOdom
        Participating Frequently
        February 14, 2022

        I just verified the updated version I have.  It says 22.2.0 (Build 120).  

        Jlevineah
        Jlevineah
        Known Participant
        February 8, 2022

        It would be great to get an ETA on a fix for this from Adobe! This issue is a pain in the neck if I want to keep up with current updates.

          D
          Davide BoscoloAuthor
          Inspiring
          February 8, 2022

          22.2.1 version doesn't fix this issue 😞

            stevebrig
            stevebrig
            Inspiring
            February 8, 2022

            Errrrrrrrr same here, is PNG technology new?

             

            Cmon Adobe!

              L
              lukenseaaa
              New Participant
              January 25, 2022

              Also having this issue currently. Choosing 'preserve RGB color management' temporarily allows a PNG to render, but won't with 'embed profile' checked.

               

              AE 22.1.1 (Build 74)

              Running MacOS Monterrey v. 12.1

               

              Mac (Retina 5K, 27-inch, 2020)

              3.8 GHz 8-Core Intel Core i7

              128 GB 2667 MHz DDR4

              AMD Radeon Pro 5700 XT 16 GB

               

                S
                sigurd_apt
                New Participant
                January 24, 2022

                This might be relevant. I'm getting these exact errors when using the plugin AEP to Mogrt to batch export comps to mogrt-files. I assume it happens when creating poster images/thumbnails for the templates?

                Had this problem with AE 2022 under MacOS Big Sur, still there on version 22.1.1 and MacOS Monterey. Exporting the same comps using the same plugin in AE 2021 works just fine.

                MacOS Monterey 12.1 
                Retina iMac 5K, 27-inch, 2020

                3,8 GHz 8-Core Intel Core i7

                64 GB 2667 MHz DDR4

                AMD Radeon Pro 5700 XT 16 GB

                  Jlevineah
                  Jlevineah
                  Known Participant
                  January 21, 2022

                  This is happening for me as well! This only happens to me when I am working in a linerized scene. Never happened before the most recent update. PNG exports will work on unmanaged nonlinear files. Working on windows 10.

                   

                  I do a lot of 3D comp work where exports need to be in PNG format. Please fix this adobe!!

                   

                   

                   

                   

                    C
                    Clayton Light
                    Participating Frequently
                    January 21, 2022
                    I feel your pain. I've downgraded to the previous version until this is
                    resolved.
                      S
                      Community Manager
                      Shivangi_GuptaCommunity Manager
                      Community Manager
                      January 7, 2022

                      Hi all,

                       

                      We're sorry for the trouble. We're here to help. Could you share more details?

                      Which version of AE are you using?

                      Please share your system info(OS, RAM, GPU, etc).

                      Also, your computer may have saved a crash report for the instance. Could you share one with us for analysis? https://community.adobe.com/t5/after-effects-discussions/faq-how-to-find-after-effects-crash-logs-on-your-computer/td-p/10333124

                       

                      Looking forward to your response.

                       

                      Regards,

                      Shivangi

                        S
                        Community Manager
                        Shivangi_GuptaCommunity Manager
                        Community Manager
                        January 10, 2022

                        Thanks for the details. I can see the all of you are using Windows as OS. Assuming the GPU drivers are updated to the latest version for all of your computers, would you mind giving a try to different export settings?

                         

                        Shivangi

                          D
                          DanielOdom
                          Participating Frequently
                          January 10, 2022

                          I can currently render PSD directly from After Effects.  I have been exporting MP4 successfully from ME.  What export settings would you like us to try?

                           

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