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Todd_Kopriva
Todd_Kopriva
Inspiring
August 7, 2013
Question

solutions for problems with QuickTime files in After Effects CC (12.0)

  • August 7, 2013
  • 8 replies
  • 19492 views

We have a new blog post up about solutions for problems with QuickTime files in After Effects CC (12.0) because of conflict with DVCPROHDVideoOut QuickTime components. 

Please read that post and let us know here on this forum thread if you have any questions or comments. 

Also, please let us know if the proposed solution works for you.

      This topic has been closed for replies.

      8 replies

      ualus
      ualus
      Participant
      February 19, 2015

      im a VJ working with Resolume and DXV codec of course which i use to render visuals from after effects. upgraded to cc and was all excited and happy to use the new faster version with all the trapcode suites installed and all and i get this crap errors unable to render mov. files. my version of cc is 13.1 and it's still not fixed. so i found a very good solution for this. move back to cs6 untill they figure out this problem. very disappointed.

      Szalam
      Community Expert
      SzalamCommunity Expert
      Community Expert
      February 19, 2015

      ualus wrote:

      my version of cc is 13.1 and it's still not fixed.

      Is there a reason you didn't update to 13.2?

      How does version 12 handle behave?

      ualus
      ualus
      Participant
      February 20, 2015

      version 12 couldn't handle it at all so i thought the upgrade would help but it didn't so i lost all hope and said screw it i don't need this, there should not be so much trouble with a simple codec/file format, and moved back to cs6. i don't know i'll try to update it to 13.2, thanks for mentioning it.

      B
      bl0gmonkey
      Participant
      October 8, 2014

      I have done the steps listed in the blog post, removing the codec and emptying the trash as listed, but it didn't fix the problem. I prefer CS6 because since I installed CC, I've had a lot of bugs and crashes that never happened during my workflow in the past. Thanks for your advice anyway, though, but I hope this issue is resolved in either a QT or future AE update.

      T
      turtledove2470
      Participant
      July 2, 2014

      This looks to be an older issue. Just wondering if everything has been fixed. Because I am still getting problems. However let me explain. I am not using any form of the QuickTime player or anything like that. In fact i view my .MOV stuff with VLC player. BUT I have some effects that are .MOV and I am getting that message of "unsupported file"

      H
      HandMadeMonster
      Participating Frequently
      November 24, 2013

      The thing that shocks me most is that this thing is not top on the priority list at Adobe. Because of this Quicktime incompatibility thing, I have to render out sequences and soundfiles for everything, and put them together in QT7. Very annoying deroute I have been forced to take a couple of months now.

      M

      Todd_Kopriva
      Todd_KoprivaAuthor
      Inspiring
      November 24, 2013

      > The thing that shocks me most is that this thing is not top on the priority list at Adobe.

      Why do you say that?

      We released an update three weeks ago that addressed this issue:

      http://adobe.ly/AE_CC_12dot1_details

      H
      HandMadeMonster
      Participating Frequently
      November 24, 2013

      I am sorry, but the issues between QT and AE have not changed for me. I still get the errors whenever I try to get a QT rendered.

      M

      A
      Andrei Busuioc
      Known Participant
      November 24, 2013

      Hi, i am running After Effects CC 12.1, on windows 8.1.

      Up until few days ago no problem occured, until last night when i got this beautifull sucker. Nothing was installed or updated that could interfere with Quick Time

      “file ‘[file name].mov’ cannot be imported – this ‘MooV’ file is damaged or unsupported."

      And here we go with the list. Disabled my firewal, cleaned the preferences, checked the sound drivers. Still nothing.

      The same problem i am getting while importing the file in Premiere CC and Media Encoder CC

      Has anybody experienced that on Windows? Because i see many of you guys have these problems on Macs.

      Thank you in advance

      A
      Andrei Busuioc
      Known Participant
      November 24, 2013

      An update. After actually going to C:\Program Files\Adobe\Adobe After Effects CC\Support Files\32 and starting the Adobe Q32 Server.exe by hand things started to work for me.

      V
      ViewpointComm
      Participant
      October 22, 2013

      Installing the Apple ProApps QuickTime Codecs 1.0.2 update (http://support.apple.com/kb/DL1396) fixed the problem for me.

      Update: Not sure if it is related, but Adobe Media Encoder seems to be running much slower after running the update. My CPU used to almost max out and now it is only using about 35%. Also Adobe QT32 Server seems to be doing the heavy lifting. I think Adobe Media Encoder CC used to be the one using the majority of the processing power. I have a Cuda card and I assume Adobe QT32 Server is only 32 bit, hence the slowdown.

      H
      HandMadeMonster
      Participating Frequently
      October 23, 2013

      Didn't fix it for me, I'm sorry to say.

      Still need to render out a sequence, and get that sequence in a Quicktime movie via a render module on another machine. With heavy projects, an extremely frustrating process.

      M

      H
      HandMadeMonster
      Participating Frequently
      August 14, 2013

      Alas, getting rid of the mentioned quicktime component does not solve the problem for me. This has been extremely bad news for me, as I have a couple animation deadlines coming very soon.

      Hope this gets fixed really soon.

      This is a major problem.

      Mark

      Todd_Kopriva
      Todd_KoprivaAuthor
      Inspiring
      August 14, 2013

      Be sure to go through the other QuickTime troubleshooting steps linked to from that article.

      H
      HandMadeMonster
      Participating Frequently
      August 14, 2013

      Hi Todd,

      Thank you for the quick reply.

      The problem never occured before moving to CC.

      About the solutions in http://blogs.adobe.com/aftereffects/2011/02/troubleshooting-quicktime-errors-with-after-effects.html

      • Quicktime is installed. All software on my machine is current. (Mac, btw)

      • Conflict with DVCPRO. The component is removed from the Library

      • Blockage of TCP. This, I have no clue how to troubleshoot this one.

      • Failure of QT component. No 3rd party components installed. Only the Pro codecs from Apple

      • AJA / Blackmagic. No 3rd party components installed

      • Permission problem. All permissions have been reset

      • Corrupt prefs. All Adobe prefs have been deleted and rebuild.

      • Audio conflict. No special audio drivers installed.

      • Failure because of inability to work with large nr. of processes. NA

      This, potentially, leaves the TCP problem.

      The problem is really QT related. Rendering a sequence works fine. It also occurs on variable moments. Sometimes before even the first frame. Sometimes about halfway. Sometimes, on a rare few occasions, the render succeeds.

      Thanks for looking into this, and for your help

      Mark

      Szalam
      Community Expert
      SzalamCommunity Expert
      Community Expert
      August 8, 2013

      I was intrigued watching you guys track this one down. I nearly got popcorn. Satisfying ending too.

      Seriously though, thanks for all your hard work on bugs like this.

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