Skip to main content
dbDavideBoscolo
dbDavideBoscolo
Brainiac
February 11, 2017
Answered

Some shortcuts not working properly

  • February 11, 2017
  • 8 replies
  • 18415 views

When I open AE on Windows 10 and try to move a layer up or down the shortcuts

Ctrl+Alt+UpArrow or Ctrl+Alt+DownArrow

don't work.

Shortcuts Ctrl+Alt+Shift+UpArrow or If I use Ctrl+Alt+Shift+DownArrow work fine.

Also Ctrl+Alt+Home doesn't work.

After a while using AE (a few minutes) every shortcut works properly again.

How can I fix this annoying problem? Is anybody experiencing the same?

Any help?

Cheers,

Davide

    This topic has been closed for replies.
    Correct answer dbDavideBoscolo

    I did reinstall Windows (for other reasons) and the problem is still there. I think is a keyboard issue at this point. I didn't install any driver and I don't want to install those 70MB Logitech SetPoint software. I should give it a try though. The pc is a custom built pc.

    8 replies

    W
    WarefQuba
    New Participant
    December 20, 2021

    I've been suffering with this for a while now. I have found that disabling all in-game overlay keyboard shortcuts in the GeForce Experience software (if you have it) fixes the keyboard shortcut problem in Illustrator and After Effects.

     

    Open GeForce Experience. Under In-Game Overlay, choose > Settings > Keyboard Shortcuts and remove them all.

      T
      The Original Dez
      New Participant
      August 16, 2022

      Yeahhhhh, Did that. Still nothin! All I want is my Split Layer At Current Time!!! I see it there in the KB shortcuts., I can select it. I can make it blue. I change (still no worky). WHY WOKLD YOU CHANGE SUCH A FUNDAMENTAL THING that all of us (I held the shift-key to type out all them CAPS), take a fundamental thing and change it?! Muscle memory people!! C'mon!

      H
      hui777
      New Participant
      August 25, 2022

      same here.

      I'm a mac user. the split layer shortcut 'command + shift + D' doesn't work for me. I'm using AE 2022.

      nicolashe
      nicolashe
      New Participant
      February 6, 2018

      I have the same bug and behaviour. Adding the windows key to the shortcuts fix the issue.... this has to be a bug in the new versions of After Effects and media encoder.

      R
      r0nh0nn
      New Participant
      April 21, 2022

      Adobe continues to incessantly update their software, often breaking it as theY "fix" it.  I've been using Adobe for 30 years and you used to be able to count on things just WORKING.  Using CTRL + for zooming in works initially and then it dies.  Adobe support comes up with a workaround that seems to involve standing on one foot while rubbing your head and using CTRL +, etc.--which is really lame.  JUST FIX THIS STUFF.

      dbDavideBoscolo
      dbDavideBoscoloAuthor
      Brainiac
      February 22, 2017

      AND THAT SOLVED THE PROBLEM!

      Shame on me!

        Szalam
        Szalam
        Community Expert
        February 22, 2017

        Thanks for sharing what worked!

        dbDavideBoscolo
        dbDavideBoscoloAuthorCorrect answer
        Brainiac
        February 22, 2017

        I did reinstall Windows (for other reasons) and the problem is still there. I think is a keyboard issue at this point. I didn't install any driver and I don't want to install those 70MB Logitech SetPoint software. I should give it a try though. The pc is a custom built pc.

          T
          Thaer Alkhawaja
          New Participant
          November 27, 2020

          i have a Dell keyboard and I have the same thing 
          your fx with the Windows logo button worked for me 

          I don't think that it's a keyboard problem 

           

          dbDavideBoscolo
          dbDavideBoscoloAuthor
          Brainiac
          February 17, 2017

          I've just discovered that, if I add the Windows key to those shortcuts, they work fine.

          So for example

          Ctrl+Alt+Home doesn't work, but

          Ctrl+Alt+Home+Windows works..

          And that's not what's in the Shortcut file.

            Szalam
            Szalam
            Community Expert
            February 17, 2017

            That's really odd. It sounds like something has co-opted your keyboard shortcuts of that works. The Windows key is not used in any of the typical shortcuts, so your need to use it indicates something awry. Perhaps hitting the Windows key is preventing whatever is stopping your shortcuts from stopping them.

              dbDavideBoscolo
              dbDavideBoscoloAuthor
              Brainiac
              February 17, 2017

              Could it be a driver issue?

              Peru Bob
              Peru Bob
              Community Expert
              February 17, 2017

              Are you using a tablet?

              dbDavideBoscolo
              dbDavideBoscoloAuthor
              Brainiac
              February 17, 2017

              No, I'm on a desktop pc. I'm using a Logitech keyboard K290.

              Peru Bob
              Peru Bob
              Community Expert
              February 11, 2017

              You can try resting the preferences:

              Setting preferences in After Effects

              Szalam
              Szalam
              Community Expert
              February 11, 2017

              I haven't seen that problem on my Windows 10 machine. What version of AE are you using?

              It sounds an awful lot like some other software is co-opting your use of shortcuts, so this may not be just an AE issue, it could be due to something entirely different on that system causing interference.

              dbDavideBoscolo
              dbDavideBoscoloAuthor
              Brainiac
              February 16, 2017

              I'm subscribed to Adobe CC Cloud and running the last version. I've just moved from Mac to PC.
              Don't know what could interfere with AE really. I just have the adobe suite chrome and cinema 4d.

              dbDavideBoscolo
              dbDavideBoscoloAuthor
              Brainiac
              February 16, 2017

              I've already tried to delete the preference file by pressing ctrl+alt+shift. Nothing change.

              Re-installing doesn't fix the problem.

              Terms & ConditionsAccessibility statement
              Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices