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Trying to Open Preferences Crashes After Effects

Forum|Forum|3 years ago
November 23, 2022
7 replies
8031 views

I'm currently unable to perform any work because my preferences are completely inaccessible in After Effects version 23.0

I rely on a group of plugins that do work in this (and prior) versions, but they require me to edit some of my preferences. I'm unable to access them at all to change them, even regular parts of my workflow that don't rely on plugins involve some custom preferences.

What happens?:

- Any means of attempting to open preferences in After Effects (via a dialog box or via the Edit > Preferences dropdown) results in After Effects instantly becoming unresponsive and needing to be closed forcefully

Things I've tried:

- Reinstalling After Effects

- Removing all plugins and scripts from After Effects

- Using an older version of After Effects

- Resetting the preferences on load (deleting preferences file)

- Clearing my Adobe Data

- Reinstalling creative cloud

- Restarting my computer

- Using Revo Uninstaller to remove every single After Effects file

This topic has been closed for replies.

Correct answer Hamed29980978n5f8

NVIDIA GPU Drivers causing hangs on import and unexpected behavior: Some editors have reported problems with the NVIDIA Studio Drivers v.526.98. Roll back the drivers to v.522.xx or earlier to restore system stability.

My problem solved with the rollback to VGA driver to V522.25

D

delew30396135

New Participant

To anyone still experiencing this issue: (for MAC specifically but might work on Windows/elsewhere)

Disconnect your SSD (external storage device) from your computer and then you can edit preferences without any issue.

My issue occurs whenever I set all the Cache locations to my external SSD

M

michaelj55208400

New Participant

My preferences in after effects will not open. it crashes after effects everytime. Please respond with a solution. Thank you

M

mydaddy

Participating Frequently

FYI, I don't know if this is a solution or a work around, but I've downloaded the "BETA" versions of Premiere and After Effects, no problem with opening the preference tab with the latest Nvida Gamer and Studio Driver 537.42. I find the Beta versions to be just find, but it's a tad slower, for example, it does not like DJI Codec, even in proxies, some will play, some will not, so running it through an encoder helps.

C

channelsurfer

New Participant

I solved the problem by switching from the Game Ready to the Studio Driver... So it looks like it´s an NVidia Driver Problem.

M

mydaddy

Participating Frequently

Still doesn't work. From my understanding, Game Ready and Studio Drivers are exactly the same driver, the only difference is Studio Drivers are "better tested" and "less frequently released". As of right now, both are at 537.42.

D

debiloid

New Participant

time goes by, but the problem is not solved... Have you found any other options to solve this problem

M

mydaddy

Participating Frequently

My only solution is to reinstalled Nvida GeForce 3.21.06 driver from 2021, then Adobe runs great, then update to the current GeForce driver when when windows isn't working properly because the driver is outdated.

H

Hamed29980978n5f8Correct answer

New Participant

NVIDIA GPU Drivers causing hangs on import and unexpected behavior: Some editors have reported problems with the NVIDIA Studio Drivers v.526.98. Roll back the drivers to v.522.xx or earlier to restore system stability.

My problem solved with the rollback to VGA driver to V522.25