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Sophie h
Participant
July 27, 2022
Answered

Whenever I package/collect files all the assets in the folder have zero bytes and cannot be opened.

  • July 27, 2022
  • 9 replies
  • 3961 views

I've noticed this has started happening across multiple AE projects, and also now on my second mac. I select collect all files each time and for whatever reason it doesnt seem to bring across the assets properly. The actual AE project seems fine, as I am able to relink all the missing files from the original location on my comuputer, but I would like to be able to properly package my assets without having to do this manually. I have been able to do this fine in the past.

 

I am on the latest update of CC: 22.5, and have tried uninstalling/reinstalling AE, and also going back to previous versions. The only recent change i've done is install a plug in for Media Encoder, but this plug-in isnt on my other mac so not sure if that is the cause?

    This topic has been closed for replies.
    Correct answer adisselkamp

    Thank you, it looks like it's fixed after updating to 22.6!

    9 replies

    nishu_kush
    Community Manager
    nishu_kushCommunity Manager
    Community Manager
    August 26, 2022

    Hi all,

     

    Thanks for your patience.

    This issue has been fixed in the latest version (22.6). Please update After Effects: https://community.adobe.com/t5/after-effects-discussions/after-effects-22-6-is-now-live/td-p/13157977

    Let us know if there are any other questions.

     

    Thanks,

    Nishu

    A
    adisselkampCorrect answer
    Participant
    August 26, 2022

    Thank you, it looks like it's fixed after updating to 22.6!

      D
      default8048jsbyd4cd
      Participant
      August 26, 2022

      Curretly having this issue also!

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      August 23, 2022

      Hi all,

       

      As a test, could you try creating a new user account on your computer and try to collect a project?

      Let us know how it goes.

       

      Thanks,

      Nishu

      B
      Belinda5C57
      Participant
      August 22, 2022

      same issue! whats happening ://

      D
      DavidSindel
      Participant
      August 22, 2022

      I'm also having the same issue, and having to collect to an external drive. I have given After Effects Dull Disk Access. Any solutions apart from collecting to external drive and copying back across?

      C
      Cyrus17580372bmy7
      Participant
      August 5, 2022

      I'm experiecning the extact same issue with my co-workers too! 

      we are all either working locally or from dropbox.

      A
      adisselkamp
      Participant
      August 9, 2022

      I am also having the same problem. Even when I relink my links, I'm still not able to use After Effects. 

      D
      DOUG5EA5
      Participant
      July 29, 2022

      This is happening to me and a coworker - started happeing in the last week or two. Super frustarting and has wasted a lot of time trying to figure it out - which I havent yet. I ended up eventually just copy and pasting the assets from where they were originally were to the new folder that was created with all of the 0 byte files so I could zip up and share the files.

      B
      Bryan25420555v586
      Participant
      July 27, 2022

      I have had this exact issue. I am using lastest mac m1 max 64GB. Monterey 12.5. My collects have been collecting zero byte versions and in some cases linked to the old files before the collect. I did solve this by collecting the files to an external drive. That works, but its a work-around.

      nishu_kush
      Community Manager
      nishu_kushCommunity Manager
      Community Manager
      July 28, 2022

      Hi Sophie h & Bryan25420555v586,

       

      Sorry for your issue.

      Is this happening when you try to collect files on a shared/network location or it's the same with local storage? Can you try providing Full disk access to After Effects and see if that fixes the problem?

      Let us know how it goes.

       

      Thanks,

      Nishu

      D
      DOUG5EA5
      Participant
      July 29, 2022

      Hello, I am experienceing the same problem and I'm just trying to collect the files on a local drive. I have given AE (and Photoshop and Illustrator) fill disk access per your suggestion and AE still creates asset folders with PS or AI files with 0 byte assets. Thank you for any help with trying to resolve this issue!

      ShiveringCactus
      Community Expert
      ShiveringCactusCommunity Expert
      Community Expert
      July 27, 2022

      Are you collecting the files from one computer and saving onto another?  And AE isn't transferring the files?  It might be a permission issue for copying files.  What happens if you try collecting the files onto the same computer, then moving them over?

      S
      Sophie hAuthor
      Participant
      July 27, 2022

      No I am collecting to the same computer. The new folder it creates with the assets is the one that is effected. I first noticed it when I sent it to a friend and they could not load any of the assets and I had to resend them all manually. It doesn't display an error when packaging so I assmuned it was packaging them normally, but when opening the packaged file on another computer it cant read any of the assets and displays errors for them all, as they are all 0 bytes in size.

      S
      Sophie hAuthor
      Participant
      July 27, 2022

      It says they are 0bytes on both my computer and all other computers the folder is sent to.

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