Skip to main content
R
r2-no-d2
Inspiring
October 21, 2017
Question

Why the sound in the After Effects 2015-2018 laging all time?

  • October 21, 2017
  • 4 replies
  • 3306 views

After 2015 updates i have sound lagging! CC 2014 works well. When I launch the preview in 2015-2018 - every time the sound disappears for 2 seconds! It's very annoying, it's very bad work. Only after the first cycle sound is played normally.

jEjJURZ.jpg

What to do with it???

This topic has been closed for replies.

4 replies

bl0m123
bl0m123
Participant
November 4, 2017

I've been having problems with this too since cc 2015.

Even though they made mention of fixing it in the april 2017,

it only made the problem slightly less worse but never fixed it.

My workaround (though far from ideal),

is to turn off  "mute audio when preview is not realtime"

You'll find this toggle in the Preview tab of the AE preferences.

Annoying is that it will (mangled) play audio when it's creating/rendering previews,

usually a process that is not done in real time.

For me it fixes the delayed audio start on a rendered preview or audio only preview (dot on keypad)

worth it, but far from ideal.

R
r2-no-d2Author
Inspiring
November 5, 2017

"mute audio when preview is not realtime"

But preview is realtime from RAM already ready! and After Effects can not handle the sound correctly!

But if "mute audio" off, I have an unpleasant stretch of sound in the same conditions.

-

Something broke during the transition from 2014 to 2015. Why not do everything right? It worked great! And now no.

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 17, 2017

    Hi 2-no-d2,

    Sorry about this. Can you please file a bug? The link is here.

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    xavierw29464170
    xavierw29464170
    Participant
    November 4, 2017

    try importing the sound as a wav or aiff file... AE hates compressed sound

    R
    r2-no-d2Author
    Inspiring
    November 4, 2017

    This happens with all kinds of sound.

    And I know people with the same problem for 2 years already!

    Roei Tzoref
    Roei Tzoref
    Legend
    November 4, 2017

    I thought this bug was fixed by now.

    Bug fixes in the April 2017 update to After Effects CC (version 14.2)

    Audio is no longer silent for the first 2 seconds of real-time playback of previews after the composition has been fully cached, if both the Hardware Accelerate Composition, Layer, and Footage Panels preference and the Mute Audio When Preview Is Not Real-time preference are enabled.

    is this your issue? if you disable hardware acceleration or mute audio when not real time - is it better?

    dj.summitt
    dj.summitt
    Inspiring
    October 21, 2017

    Also, are you using bluetooth speakers or headset?

    R
    r2-no-d2Author
    Inspiring
    October 21, 2017

    Regular sound system realtek hd

    Kevin-Monahan
    Community Manager
    Kevin-MonahanCommunity Manager
    Community Manager
    November 4, 2017

    Hi 2-no-d2,

    Are you still seeing this issue? Let us know!

    Thanks,
    Kevin

    Kevin Monahan - Sr. Community & Engagement Strategist – Pro Video and Audio
    R
    Community Expert
    RobShultzCommunity Expert
    Community Expert
    October 21, 2017

    Perhaps try cleaning your cache:

    On top of the interface After Effects (Mac) or Edit (Windows)/Media and Disk Cache/Then click on database and cache.

    Then try re-starting AE. Hope this helps.

    R
    r2-no-d2Author
    Inspiring
    October 21, 2017

    For two years I have done all this 100 times.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices