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after effects crash in progress last logged message was...

New Here ,
Jun 23, 2020

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Hello,

every time I try to write something in Thai in After Effects I get the Error Message "after effects crash in progress last logged message was..." and then the program crashes.

 

I already reinstalled it but it still won´t work, can someone help me, please?  

 

คำอธิบายประกอบ 2020-06-24 132117.png

คำอธิบายประกอบ 2020-06-24 132143.png

 

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Crash, Freeze or hang

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after effects crash in progress last logged message was...

New Here ,
Jun 23, 2020

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Hello,

every time I try to write something in Thai in After Effects I get the Error Message "after effects crash in progress last logged message was..." and then the program crashes.

 

I already reinstalled it but it still won´t work, can someone help me, please?  

 

คำอธิบายประกอบ 2020-06-24 132117.png

คำอธิบายประกอบ 2020-06-24 132143.png

 

TOPICS
Crash, Freeze or hang

Views

97

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Jun 23, 2020 0
Adobe Employee ,
Jun 24, 2020

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Hi AnyuPark,

 

Sorry for your issue. Would you mind sharing more details so that we can troubleshoot the issue properly?

  1. What are your system specifications (CPU, GPU, RAM, OS)?
  2. What's the exact version of After Effects you're using: https://community.adobe.com/t5/after-effects/faq-how-to-find-the-exact-version-of-after-effects-you-...
  3. Does it crash only with Thai? If so, what happens if you paste the text instead of typing it?

Let us know, we're here to help.

 

Thanks,

Nishu  

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Jun 24, 2020 0
New Here ,
Jun 27, 2020

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Systeminformation.png

AEVersion.png

 

It crashes when I try to write something in Thai and also when I copy and paste it.

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Jun 27, 2020 0
Adobe Employee ,
Jul 03, 2020

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Thanks for sharing more details. It turned out to be a bug in the latest release. Sorry for the inconvenience. The product team is working on a fix.

Feel free to reach out if there are any other questions.

 

Thanks,

Nishu

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Jul 03, 2020 0
New Here ,
Jul 14, 2020

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I also have the same problem. It affects my work, please quickly fix it. Thank you. T__T 

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Jul 14, 2020 0