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Animate constantly slow and not responding

New Here ,
Dec 25, 2022 Dec 25, 2022

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I honestly don't get why it is so slow. I already checked and I meet the system requirements. It can climb the ram usage to at least 71% which shoun't be that bad. I need help with improving Adobe Animate's performance. I have no idea how.

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Error , Performance , Product issue

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Community Expert ,
Dec 26, 2022 Dec 26, 2022

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what are your computer specs?

what's your fla's file size?

if you start a new fla, do you see any performance problem?

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New Here ,
Dec 29, 2022 Dec 29, 2022

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Intel(R) Core(TM) i5-9400 CPU @ 2.90GHz
8.0 GB RAM

Intel Optane+932GBHDD

Intel(R) UHD Graphics 630

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Community Expert ,
Dec 29, 2022 Dec 29, 2022

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you just meet minium specs with that ram, https://helpx.adobe.com/animate/system-requirements.html

 

but you can try 

 

1. update your graphics drivers

2. reset your preferences by:

 

assign an animate custom keyboard shortcut if nothing custom is already defined


uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then reinstall animate

 

open animate and confirm your customization was reset.

 

if it was, any problems with animate?

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New Here ,
Jan 08, 2023 Jan 08, 2023

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Sorry, almost missed the reply. No none of that didn't work.

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Community Expert ,
Jan 08, 2023 Jan 08, 2023

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did you confirm your custom setting was reset?

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New Here ,
Jan 23, 2023 Jan 23, 2023

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Yep. Did make sure everything was reset.

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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@Cameron27704686ocra 

 

then, for whatever you're doing in animate, your 8gb ram is not enough.

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New Here ,
Jan 23, 2023 Jan 23, 2023

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How is a fla size of 4kb too much for 8 GB of ram? Is there any settings I could try to improve performance?

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Community Expert ,
Jan 23, 2023 Jan 23, 2023

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something's not right.  4kb is the size of an empty fla.  5kb is the size of a fla with one frame and one movieclip on stage in that frame.

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New Here ,
Jan 24, 2023 Jan 24, 2023

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For some reason, it is very slow to even load a empty fla. Is there something wrong with my version?

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Community Expert ,
Jan 24, 2023 Jan 24, 2023

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open animate  (does that take long?)

 

create a new as3 or canvas project and save it.

 

open that newly created project with nothing on stage.  does that take long?

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New Here ,
Jan 28, 2023 Jan 28, 2023

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Basically Animate takes pretty much forever to load and open. Can barely add a thing or even create a project at all.

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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Because it's not just the document you're running, it's the program itself. Your OS also needs resources, Win 10 by itself needs 2 gb minimum to run. If you have other background services and processes running then it can be much more. Also anything on an HDD is gonna be slow; and there's been reports that Intel Optane can make some programs run even slower.  Just upgrading to an SSD makes a world of difference.

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New Here ,
Jan 28, 2023 Jan 28, 2023

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From the looks of it though, it only uses about at least 20-30% of my memory, but it still loads forever, regardless of how many background processes are running.

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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What percentage is the drive (Disk) usage at launch or when it's lagging? Also check if read and write speeds are slow.

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New Here ,
Jan 28, 2023 Jan 28, 2023

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It peaks at nearly 40-50%.

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New Here ,
Jan 28, 2023 Jan 28, 2023

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Can't tell where I can see if read and write is slow.

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then

 

 

 

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New Here ,
Jan 28, 2023 Jan 28, 2023

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quote


uninstall animate including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then

 

 

 


By @kglad

Then what? I don't catch your drift.

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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then reinstall.  the idea being your preferences need to be rebuilt.

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New Here ,
Jan 28, 2023 Jan 28, 2023

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Okay. I have tried that. Nothing improved the performance of Animate.

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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if you removed the preferences with that reinstall there's nothing else related to adobe you can do.

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New Here ,
Jan 28, 2023 Jan 28, 2023

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Well, I guess Animate is bugged I guess. I hope some sort of patch or update fixes the issue with performance.

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Community Expert ,
Jan 28, 2023 Jan 28, 2023

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given the vastly greater number of people that don't have problems, it's more like something about your computer setup.

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