Known Participant

Question

ACR files not opening

Forum|Forum|6 years ago
January 10, 2020
3 replies
2697 views

.dng files randomly not opening in Bridge all of a sudden today. Some files open, other do not. But if I double-click the same file (that wouldn't open in Bridge) in Finder, it opens in ACR as expected. Error messsage says "no files selected" (but they are) or "file is read-only" (which it is not!)

Problem or error

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Known Participant

anyone have any comments on the files not opening part of my problem? Thanks.

Brainiac

We are trying to get enough information to be able to answer. Your OP wasn't detailed enough for us to do more than guess.

Known Participant

It's happening again with brand new files just uploaded. File is selected. Permissions seem OK to me (2nd screen shot)

Thanks for any help anyone can provide.

Brainiac

Where are these files located?

Known Participant

Would you be more specific please with your question? They're supposed to be on an external hard drive.

Adobe Expert

Sometimes OS updates can change permissions especially on external drives.

Can you check the permssions on the folders involved.

Known Participant

I just closed Bridge 2020 and reopened it. Now an entire folder of Nov 2019 RAW images has disappeared (it's not in Finder or Trash either).

Adobe Expert

Which OS?

Known Participant

iMac, Mojave 10.14.6