Participating Frequently

Answered

Adobe Bridge 2023 crashes on startup

Forum|Forum|3 years ago
November 14, 2022
5 replies
13557 views

I recently updated my Adobe Bridge 2023 version. Since then, the moment I start Bridge, it crashes.

I'm using MacOSX Monterey, 12.6.1 on an iMac, Late 2015. Bridge version is 13.

The message I get only says: "Sorry, something went wrong. This is likely an issue at our end, but it could be that you're not connected to the Internet. Please check your connection and then try again later. If you're still having issues, please see our troubleshooting guide". There's only one button (Dismiss) and when pressed, Bridge closes.

I've restarted the computer, internet connection works fine, I've uninstalled Bridge and installed it again, but nothing works. I've also tried to Reset preferences, reset the default workspace, and purge the cache, but it doesn't work. On the other hand, Photoshop works perfectly fine.

Any pointers?

Thanks in advance

This topic has been closed for replies.

Correct answer gary_sc

Hello Gary,

I don't know what to try, everything I've tried has failed 😞

I restarted in safe mode. Same issue
I used Onyx to clean the system (just in case). Bridge also crashed. I uninstalled Bride, use Onyx, install again. But it crashed again.
I have a second user with administrator privileges. Bridge crashed
I created the Testy user from scratch, with administrator privileges. Bridge crashed too.

I'm thinking it's either something too general that would require a clean installation of the OS, or that there's some compatibility issue with Bridge 2023 and my Mac setup (model, intel processor, OS...).

Do you have any other idea of what to try? Or do you know if there's a folder or file where I can see the crashing logs?

Warm regards,

David,

I'm at a complete loss. About half a year ago, I and a 5k iMac, but I never upgraded to 12 before I left it. (I now have a Mac Studio). Anyhow, if there were an issue with your processor being too old or your GPU not big enough, the installation would probably have mentioned that. In addition, if PS is running, there's no reason why Bridge would not.

I'm assuming that you've done a standard installation and do not have the Bridge application stored on a networked server in Brazil or something like that. (Even if you lived in Brazil, having the Bridge app on a server would kill it right off.

Some of the things that are popping into my brain include having a proper cache space, but that, and all of the other issues, woulda/shoulda have been fixed with the "Resetting Preferences." [Sorry that I misremembered and called Default Workspace earlier.]

Meanwhile, can you go to the 2022 release of Bridge so you can get some work done? If you need me to show you the way how, let me know. And for me meanwhile, I'll keep on investigating this and see if I can come up with something else.

Oh wait, there's a thought, do you, by any chance, have two copies of Bridge 2023 installed in your system? If so, delete them both and then reinstall. Also, look inside (user) -> Library -> Application Support -> Adobe -> Bridge 2023. If after uninstalling any multiple versions, see if this folder exists. If it does, then manually toss it. Reboot, then reinstall.

If you did not have multiple copies of 2023, ignore the previous paragraph.

Good luck!

M

Marjo278

Known Participant

I also have this problem since this morning. I open Bridge 2023 then a message open just saying 'ERROR'. When I click 'OK' Bridge crashes. I really can't use these problems now, I depend on Bridge for lots of things. Bridge hasn't been what it was when I was still using creative suite 6.
HELP! Please..

A

aserra

New Participant

Same problem here!

Why do we pay if it doesn't work?!

The only solution I had, was to downgrade to version 2022.

S

Sam26388855odqn

New Participant

Late to the party but I was just having a similar issue with Bridge 2023 crashing at startup on my Macbook Pro 2016 running Monterey. Uninstalling 2023 and replacing it with 2022 v. 12.0.3.270 got me up and running. This is the only CC App that I have had an issue with. Happy to share the crash report if needed.

NerdTeam

Participating Frequently

can you please share where did you find an old version of Bridge?

I tried all means but none woked, and indeed the issue started only on 13.0.1 and 13.0.2

I tried the following (order not importand):

uninstalling, and unstall (tha latest 13.0.2) via CC
installing a prerelease version via CC
renaming and deleting this cache folder: "C:\Users\me\AppData\Roaming\Adobe\Cache"
tried restricting user/system write permissions etc. on that folder/directory
cleaned my computer with ccleaner
restarted the computer

please correct me if that is not the folder some fixes here refer to to be renamed

S

Sam26388855odqn

New Participant

I just did the uninstall via the CC app and if you scroll down for apps to install, you will find a few options for previous options. I did not have to hunt down resource or preference files, let alone rename anything. I've had to cobble together printer drivers and such but there was nothing Herculean involved with Bridge.

kglad

Braniac

reset your preferences, https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge-windows.html

D

DavidComasAuthor

Participating Frequently

Thanks for your reply

I already tried it, as I mentioned, but it doesn't work. The only difference is that after resetting my preferences, I see the "what's new carousel". And then it crashes again.

Thanks

kglad

Braniac

were you able to confirm the preferences were reser (eg, by seeing something you'd changed from default being reset back to default?)

D

DavidComasAuthor

Participating Frequently

Here you have a snapshot of the error message

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded