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Adobe Bridge - can't drag and drop folder to open in Bridge

Community Beginner ,
Apr 18, 2023 Apr 18, 2023

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When I have a folder with images that I want to open in Bridge, I used to be able to drag and drop the folder on the Bridge icon in the dock. This would launch Bridge and open to show all the images in that folder. This no longer works. Instead I have to launch Bridge, navigate to my external drive and then browse down until I get to the folder I want.
I have a Mac computer running Ventura MacOS version 13.2.1. My Bridge version is 13.0.3. I have granted Bridge Full Disk Access in System Settings Privacy and Security.
Does anyone know how I can get back to dragging and dropping folders onto Bridge?

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Bug , How to , Problem or error

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correct answers 1 Correct answer

Community Expert , Apr 19, 2023 Apr 19, 2023

Hi, @marjgreen, Hmmm, I'm not sure what to tell you because I do this exact same thing almost every day, and I'm not having ANY issues with it.

 

[Note: there is a bad actor out there that can affect Macs. It is strongly recommended you upgrade to 13.3.1. Please do this soon.]

 

Meanwhile, thank you for letting us know you've done Apple's wishes and granted access and all, that saves time.

 

My first suggestion would be to reset Bridge's Preferences, so let's start there:

Quit Bridge (if running

...

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Community Expert ,
Apr 19, 2023 Apr 19, 2023

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Hi, @marjgreen, Hmmm, I'm not sure what to tell you because I do this exact same thing almost every day, and I'm not having ANY issues with it.

 

[Note: there is a bad actor out there that can affect Macs. It is strongly recommended you upgrade to 13.3.1. Please do this soon.]

 

Meanwhile, thank you for letting us know you've done Apple's wishes and granted access and all, that saves time.

 

My first suggestion would be to reset Bridge's Preferences, so let's start there:

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

 

Let us know if that does anything,

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Community Beginner ,
Apr 20, 2023 Apr 20, 2023

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I followed your instructions and it worked! I updated MacOS and reset both Bridge Preferences and Entire Cache. It's working! Thank you!

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Community Expert ,
Apr 20, 2023 Apr 20, 2023

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I am delighted to hear of your success.

 

Can you please click the "Correct Answer" option underneath my answer? That way, if others have the same issue, this will help them find the solution.

 

Thank you!

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Hi Gary_sc. I am on Mac Sonoma 14.3.1  Bridge 14.01.137  I cannot drag  and drop the folder on the Bridge icon in the dock to OPEN the folder.  I  reset Bridge's Preferences as per your earlier post.  Stil not wrking.  Within an open Bridge window I scroll down to open items on my dektop. Bridge only displays individual PSD or Word files.  It does not display any of the folders on my desktop. On the bottom of the Bridge winow it says "No items, 25 hidden"  Can you help.. Ths so much in advance.

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Community Expert ,
Feb 27, 2024 Feb 27, 2024

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Hi, @dpmldpml, I have yet to update to Sonoma (I have some projects that need to be done before the software that is required ceases to work in Sonoma). Nonetheless, I can take some guesses here.

 

Issue #1: Opening a folder by dragging the folder to Bridge's icon in the Dock. There was an issue if you had Bridge open but no windows open, this dragging did not work to open the folder. That has been fixed, update to Bridge 14.02+

 

Issue #2: Not seeing folders on your Desktop, only psd, and docx files. Normally when one cannot see files on the Desktop, it's because the user has not given permission to Bridge to see those files. But, you are seeing "some" files there. Maybe you need to try resetting your permissions again; let's try that first. Here are the instructions:

 

Go into the System Preferences and select the Privacy & Security tab on the left. Note that there are two options on the right you'll need to deal with: "Files and Folders," and "Full Disk Access."

gary_sc_0-1709052750699.png

 

First, going into Files and Folders, note that in various years of different releases of Adobe Bridge, different needs are needed. I do not know why this is, but it's always better to check and make sure that just because you did it for one release, you may or may not need it for a subsequent release.

gary_sc_1-1709052750699.png

 

 

Lastly, go into the Full Disk Access option. If you do not see your application in the list, click on the "+" symbol at the very bottom of the window. This will bring up a standard Finder window. Navigate to your Applications Folder, find Adobe Bridge, and add it to the list (You will need to add your Administrator's password to do this.). Then you can "switch" it to the "ON" position. 

gary_sc_2-1709052750699.png

 

 

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New Here ,
Feb 27, 2024 Feb 27, 2024

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Hi Gary-thanks SO much.  These fixes worked.  Thanks so much for taking the time to full write them out and include the screen shots.  One thing to note,  under Files and Folders  it did not show various years of different releases of Adobe Bridge.  But I am not botherd by this. My main thing was getting files to open up in the Bridge window.  Which I now can do.  Many thanks!

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New Here ,
Sep 15, 2023 Sep 15, 2023

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This is happening again in the latest version of Bridge on the Mac, Running Ventura 13.1. The solution below does not work.

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New Here ,
Sep 15, 2023 Sep 15, 2023

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I stand corrected it works it just takes it longer to open.

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Community Expert ,
Sep 15, 2023 Sep 15, 2023

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Hi, @stburnette, not sure if this would make a difference, but the most recent version of Ventura is 13.5.2

 

If you have a chance to update and let us know if that makes a difference, it would be helpful.

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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I have the same issue since I upgraded to the last Bridge upgrade. I haate it and it takes so long to do my work now.

 

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Community Beginner ,
Jan 28, 2024 Jan 28, 2024

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Uninstall the latest version of Bridge and then upload the version before and it goes back to working by drop and drag.

 

Adobe ... quit fixing what's no broken and works better for fast designing.

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