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Adobe is making fun of me: 10 minutes wait and closed without any help

New Here ,
Mar 05, 2023 Mar 05, 2023

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Since I've updated Bridge, full screen video don't fit the screen.

Before the update, it was fine. After, the size of the video is about 25% of the screen. Smaller than the no full screen preview in fact.

Generate Monitor-size previews is checked. Purging cache doesn't help.

And now, this is how Adobe has helped me: 10 minutes or more before being contacted by an agent, ten minutes waiting after being contacted, and... nothing:

Screenshot 2023-03-05 at 19.36.00.png
All in all, I've already lost about one hour of my life for nothing.

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New Here ,
Mar 08, 2023 Mar 08, 2023

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Even better: I got an email from Adobe, in my French language, saying that I can answer to it to say if I still need help:

"Vous pouvez répondre à ce courriel pour nous faire savoir si vous avez toujours besoin d'aide..." :

 

Screenshot 2023-03-08 at 15.01.19.png

And when I answered : Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  customercare-chatresponserequest@adobe.com
    host adobe-com.mail.protection.outlook.com [104.47.74.10]
    SMTP error from remote mail server after RCPT TO:<customercare-chatresponserequest@adobe.com>:

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Adobe Employee ,
Mar 10, 2023 Mar 10, 2023

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Hi, 

Thank you for your feedback. 

Could you please share the following details for us to further understand this issue. 

1. Bridge version 

2. Operating system details. 

 

Regards, 

Bridge Team

 

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New Here ,
Mar 10, 2023 Mar 10, 2023

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Hi,

1. Bridge: Version 13.0.2.636

2. MacOs Monterey Version 12.5.1 MacBook Air (M1, 2020)
Thank you.

Regards,

PR

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New Here ,
Mar 13, 2023 Mar 13, 2023

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????? 4 days and... nothing.... except 3 or 4 "noreply" emails: "We hope we've answered to your questions..." Adobe support is a buffoonery.

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Adobe Employee ,
Mar 13, 2023 Mar 13, 2023

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Hi @Pascal25681996vaeh ,

 

We're happy to announce the release of Adobe Bridge Beta (13.0.3.686). This update includes the fix for this issue. To see the list of all fixed issues in this Beta release, click here

 

Please update or install Bridge Beta via the Creative Cloud Desktop app.

 

Steps to install/update

 

InstallGo to the Creative Cloud desktop app and select Beta apps in the left sidebar of the Apps panel. Then select install for your beta app.

 

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel and Check for updates. Then click update for your beta app.

 

Let us know if this Beta release resolves the problem for those affected, and share your feedback.

 

Thanks,

Shubham

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New Here ,
Mar 14, 2023 Mar 14, 2023

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I don't install beta but anyway, I don't see the fix of this issue in the list.

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Adobe Employee ,
Mar 22, 2023 Mar 22, 2023

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LATEST

Hi @Pascal25681996vaeh 

We're happy to announce the Public release of Adobe Bridge 13.0.3

 

As part of our continued efforts to fix issues reported with Bridge 13.0, this release resolves many of the top customer-reported issues.

 

This Public release also includes all bug fixes done in the 13.0.3.686 Beta release. For details, see Fixed issues

 

Note: As always, the update will be rolled out incrementally. If you do not see the update in the Creative Cloud Desktop app, please wait for a couple of days till we release the Public update to all users.

 

To update Bridge to 13.0.3, click "Update" in the Creative Cloud desktop app next to Bridge. More detailed instructions for updating

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