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Pascal25681996vaeh
Participant
March 5, 2023
Question

Adobe is making fun of me: 10 minutes wait and closed without any help

  • March 5, 2023
  • 2 replies
  • 838 views

Since I've updated Bridge, full screen video don't fit the screen.

Before the update, it was fine. After, the size of the video is about 25% of the screen. Smaller than the no full screen preview in fact.

Generate Monitor-size previews is checked. Purging cache doesn't help.

And now, this is how Adobe has helped me: 10 minutes or more before being contacted by an agent, ten minutes waiting after being contacted, and... nothing:


All in all, I've already lost about one hour of my life for nothing.

This topic has been closed for replies.

2 replies

K
Adobe Employee
krnirmalkr
Adobe Employee
March 10, 2023

Hi, 

Thank you for your feedback. 

Could you please share the following details for us to further understand this issue. 

1. Bridge version 

2. Operating system details. 

 

Regards, 

Bridge Team

 

P
Pascal25681996vaehAuthor
Participant
March 10, 2023

Hi,

1. Bridge: Version 13.0.2.636

2. MacOs Monterey Version 12.5.1 MacBook Air (M1, 2020)
Thank you.

Regards,

PR

P
Pascal25681996vaehAuthor
Participant
March 13, 2023

????? 4 days and... nothing.... except 3 or 4 "noreply" emails: "We hope we've answered to your questions..." Adobe support is a buffoonery.

P
Pascal25681996vaehAuthor
Participant
March 8, 2023

Even better: I got an email from Adobe, in my French language, saying that I can answer to it to say if I still need help:

"Vous pouvez répondre à ce courriel pour nous faire savoir si vous avez toujours besoin d'aide..." :

 

And when I answered : Mail delivery failed: returning message to sender

This message was created automatically by mail delivery software.

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

  customercare-chatresponserequest@adobe.com
    host adobe-com.mail.protection.outlook.com [104.47.74.10]
    SMTP error from remote mail server after RCPT TO:<customercare-chatresponserequest@adobe.com>:
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