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Batch rename crashes with "basic_string" error

Forum|Forum|3 years ago
December 14, 2022
6 replies
6385 views

Hello.
Since few weeks ago, Adobe Bridge has started crashing when selectiong batch rename function.

This topic has been closed for replies.

Correct answer pankajg6675616

Hello,

We have released a new Adobe Bridge 2024 Beta build (14.0.1.128) which fixes this issue. We would love for you to try it out and share feedback.

For a complete list of fixed issues, please refer to community post announcement.

Regards,
Bridge Team

P

pankajg6675616

Community Manager

Hi,

The issue has been fixed in the latest Bridge release 14.0.1, along with a few other critical bug fixes.
The complete list of fixed issues is available at https://helpx.adobe.com/bridge/kb/fixed-issues.html.
Please try the build and confirm if the fix holds up at your end.

Regards,
Bridge Team

P

pankajg6675616

Correct answer

Community Manager

Hello,

We have released a new Adobe Bridge 2024 Beta build (14.0.1.128) which fixes this issue. We would love for you to try it out and share feedback.

For a complete list of fixed issues, please refer to community post announcement.

Regards,
Bridge Team

R

rmrubin

Known Participant

I have Bridge 14.0.1.137. The Batch Rename crashing problem is fixed. Why did it take so long?

A

andrewl97447952

New Participant

I am having this problem in Bridge 2024 version too. I've not found a fix either. Why is adobe releasing software that doesn't actually work? This is basic and actually work. As a professional photographer this just hinders my workflow. No one in the forum seems to have a definitive answer, including Adobe emplyees. Please can you get the developers to fix the issue with urgency

Rahul Saraogi

Community Manager

Hello @andrewl97447952

Thank you for reaching out to us. With the information provided in the earlier thread, we were able to reproduce the issue and added it to our engineering pipeline. But it is still helpful if you can share the following information:

System details
Files present at this location with sharewithbr@adobe.com
- Mac - /Users/<UserName>/Library/Application Support/Adobe/Bridge <version>/Batch Rename Settings
- Windows - appdata/Roaming/Adobe/Bridge <version>/Batch Rename Settings
Screen recording of the issue
Locale of the system and Bridge
Values of the registry entries - BatchRenameLastUsedPresetDisplay, BatchRenameLastUsedPreset
- Mac - /Users/rsaraogi/Library/Preferences/com.adobe.bridge14.plist
- Win - Open registry editor -> Computer\HKEY_CURRENT_USER\Software\Adobe\Bridge <version>\Preferences

We might reach out to you for further information around the issue.

Thanks,

Bridge Team

C

Ciro32330216uywa

New Participant

Ha fatto crash dopo la prima volta che ho usato "espressioni regolari" (peraltro con successo).
io credo che vada in crash quando tenta di caricare le ultime regole di ridenominazioni usate.

It crashed after the first time I used "regular expressions" (successfully at that). I think it crashes when it tries to load the last used rename rules.

R

rmrubin

Known Participant

OK This problem has been going on for nearly a year. Adobe should not be delivering software with bugs, period. We pay a monthly fee and for that we should not be getting upgrades that make features we have come to depend on unusable. I would like to an honest reply from the software developers, explaining that either this is a particularly intransigent problem or that they have not been given the resources to solve it.

Bridge crashes simply by invoking Batch Rename. The problem started in Bridge 2023. It was then fixed in the beta version of 2024 (14.0.0.94). I eagerly updated when 2024 was available hoping that this unending problem might really have an end. But no. It crashes under 2024 (14.0.0.102). I run Windows 11 Pro Version 22H2. I use the NVIDIA Studio Driver Version 537.42. Invoking Batch Rename pops up a window to report errors (see screenshot).

R

rmrubin

Known Participant

Why is this still broken 6 months later? On my desktop with Bridge 13.0.3.693 batch rename always crashes immediately when invoked. I used to be prompted with an error screen that invited me to send a report. I always did and often sent a message. How do I know the reports and messages were ever read? On my laptop with the same version of Bridge batch rename works. The difference may be that on my desktop I have an Nvidia GPU. I just upgraded it to

version 535.98. Batch rename still causes Bridge to shut down, but now without prompting for an error report. What gives?

ccashes

Participating Frequently

I've just installed an update and it still crashes. Thought it would have been patched by now.

A

alhardingphoto

New Participant

I am getting the same error as well. and I just updated to the newest version released today to no avail...

F

Filip5FA0Author

New Participant

I've tried to reinstall bridge and delete all settings with no luck.
The problem persists even when single file is selected.
Couldn't find any workaround.