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C
caphow
Known Participant
July 2, 2021
Question

Bridge 11.1 not opening anymore on Mac Pro running macOS Catalina due to Unknown System Error

  • July 2, 2021
  • 1 reply
  • 492 views

Hi community

 

Mac Pro end 2013, OS Catalina, Adobe Bridge 11.1

Bridge worked well until a few days ago. App shows up, but pop up window says:

"The process could not be finalized. Unknown system errror" (translated from German)."

Bridge has to be force closed. Restarting Bridge or Mac does not help any.

 

Other Adobe cc apps work well.

 

Thank you in advance for help.

 

 

{Thread title edited by moderator}

This topic has been closed for replies.

1 reply

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
July 2, 2021

Hi,

 

We're sorry about the trouble while trying to launch Bridge 11.1. You can try resetting the Preferences of Bridge to check if that helps. You can check out the steps here: https://helpx.adobe.com/bridge/kb/troubleshoot-errors-freezes-bridge.html

 

If the issue persists, you can try re-installing the application after removing it using the Creative Cloud cleaner tool. You can check the steps to use the Creative Cloud cleaner tool here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Let us know if it helps!

Regards,

Nikunj

C
caphowAuthor
Known Participant
July 5, 2021

Hi Nikunj,

thank you for quick response.

Resetting preferences did not work. cmd + opt + shift at starting bridge led to the same result and same message.

Reinstalling the app in the normal way worked. I did not use the cleaner tool. For a "normal" user this seems a bit too advanced - especially as there are so many warnings issued by Adobe to use this tool in the very correct way. Anyway, I deinstalled, including all the preferences deinstalled. Reinstalled Bridge and now it seems like it workes even better, ie. a tad faster. 

Regards and thanks again

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
July 6, 2021

Glad you were able to get the issue resolved. Feel free to reach out if you need assistance with anything else related to the apps.

 

Regards,

Nikunj

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