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Iain_bru
Iain_bru
New Participant
January 14, 2019
Question

Bridge 2019 Crashing Frequently

  • January 14, 2019
  • 8 replies
  • 5330 views

I updated my version of bridge last week to 2019 9.0.2.219 when deleting files it often crashes, this can be when I delete a lot of files or just a few. This forces me to Force quit and open bridge again. 

I get this when right clicking and moving to trash and also when using Command + Delete

Any help would be greatly appreciated

Iain

This topic has been closed for replies.

8 replies

D
design-freek
Participating Frequently
May 30, 2019

This update does not work. I had automatic updates on and 11.3.1 is already installed, yet Bridge is crashing when indexing. Where can I download 11.1?

S
Adobe Employee
Swati_Agarwal
Adobe Employee
June 3, 2019

Hi design-freek,

Apologies for the inconvenience.

Request you to submit crash logs whenever you encounter crash again. Also please enter your email ID while submitting a crash , which will help us filter out your crash report for investigation.

Thanks

Swati

D
design-freek
Participating Frequently
June 3, 2019

I have already submitted 2 or 3 crash reports.

Kind Regards

Mark Fogarty

0121 748 9950

Inspired Thinking Group (ITG) Limited. Registered office:

315 Fort Dunlop, Fort Parkway, Birmingham B24 9FD.

Registered in England no. 2967284

Tel: 0121 748 9950.

C
cnicphoto
New Participant
May 19, 2019

Every time I change a file's star rating inside Bridge and the metadata updates, Bridge crashes. It does it to any file in any folder on any hard drive. I uninstalled Bridge and re-installed it, but it still happens.

Mac OS Mojave 10.14.5

Adobe Bridge CC 9.0.3.279

M
MihaelaMO
Participating Frequently
October 14, 2019

This problem persists. I recently installed Adobe bridge 2019 and it doesn't even start. I uninstalled and reinstalled the program but it still does not work. Does anyone have this problem now? MacOS Mojave 10.14.6

jonob50062202
jonob50062202
Known Participant
May 16, 2019

I fixed it. Removed camera raw 11.3, which I discovered had been installed by a colleague on my machine, back to 11.1 and all is well. Colleague has been uninstalled.

    A
    alexfotoland9955578
    Participating Frequently
    May 18, 2019

    Installed Bridge CC 2018. Everything works. Camera raw 11.3. And new Texture slider )))
    Mac OS High Sierra 10.13.6, Photoshop CC 2019 20.0.4

      A
      Adobe Employee
      Abhishek.Seth
      Adobe Employee
      May 22, 2019

      Dear Users,

      Apologies for the inconvenience.

      To resolve this issue , please use a lower version of Adobe Camera Raw than 11.3

      We are working on fixing this issue and will be sharing an update shortly.

      Regards,

      Abhishek Seth.


      Dear Users,

      In order to fix this issue please download the latest version of Adobe Camera Raw (13.1.1) from Creative Cloud  Application.

      Please let us know if you face any issues.

      Regards,

      Abhishek Seth.

        nicholasw28424228
        nicholasw28424228
        New Participant
        May 16, 2019

        Since I installed camera raws update On My imac18,3 3.4 Ghz  Bridge CC 2019 keeps crashing after starting up.

          NickLucas
          NickLucas
          Inspiring
          May 16, 2019

          I get the crash as soon as I try to use keywords and tick against an existing keyword. As I needed to get dawn/sunrise pictures out to the media this morning this was more than frustrating. I've reverted to a much earlier version of Bridge (9.0.0.204) that seems to be ok so far. I'm on an iMac running Mojave. Not a happy CC customer !

          jonob50062202
          jonob50062202
          Known Participant
          May 16, 2019

          Same, when labelling a file, it crashes. Downgraded to 9.0.2.219, same.

          High Sierra.

          I've sent a crash report.

          No change in OS or Adobe applications in last few weeks, except Creative cloud application is up to date.  This is a function I use regularly, but today something has changed.

          C
          Cari Jansen
          Legend
          May 16, 2019

          Would like to add to this thread, as also seeing a lot of crashes in Bridge CC 2019.

          macOS High Sierra | 10.13.16
          Adobe Bridge 9.0.3.375

          Almost all my crashes are related to handling and editing metadata.

          I can consistently crash Bridge by doing the following:

          1. Right-click an image that contains metadata.
          2. Choose File Info > Export
          3. Save the XMP metadata in the default folder
          4. Right-click on another image.
          5. Choose File Info > Import, navigate to the previously saved XMP file and select it (use default options), click OK.

          at that moment Bridge crashes.

          I've also had it crash when just editing a metadata field.

          Have tried clearing preferences, purging cache, etc, but the issue persists.

          ON THIS TOPIC:

          It would be lovely if I could simply right-click an image and 'Copy Metadata Settings' and then right-click another image and 'Apply Metadata Settings' ... similar to how you can copy and reapply CRW settings.

          A
          Adobe Employee
          Abhishek.Seth
          Adobe Employee
          January 15, 2019

          Hi Iain_bru,

          Apologies for the inconvenience.

          Request you to submit crash logs whenever you encounter crash again. Also please enter your email ID while submitting a crash , which will help us filter out your crash report for investigation.

          In the mean while,  you can continue to use older versions of Adobe Bridge CC

          Install previous version of your Creative Cloud app

          Regards,

          Abhishek Seth.

          Iain_bru
          Iain_bruAuthor
          New Participant
          January 15, 2019

          Thanks Abhinshek,

          I don't get a crash report as I have to force it to quit, I'll pop the older version back on now and see how I get along.

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