• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Bridge 2020 - EPS and PNG thumbnails display incorrectly

Participant ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

Since the latest update, all my EPS and PNG file thumbnails display strangely, with a dark, chunky, checkerboard background. See attached image, which is a CMYK EPS file, saved backwards to CS1. Illustrator files look fine. All files display correctly in the preview window.

 

Anyone else seeing this issue?

 

Adobe Bridge 2020 (latest build - 10.0.3.138)

Mac OS X Catalina (10.15.3 (19D76))

 

Screenshot 2020-03-03 at 16.04.14.png

TOPICS
Bug , Problem or error

Views

853

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Participant , Mar 03, 2020 Mar 03, 2020

Thanks Gary,

 

There was a CC app update, so I ran that. Then I logged out of CC, closed everything down, restarted my Mac and then logged in again. Not sure which of these things was causing a problem, but it's all working fine now!

 

Thanks for helping out.

 

IanScreenshot 2020-03-03 at 20.01.52.png

Likes

Translate

Translate
Community Expert ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

Hi Designicc,

 

Good news, there's nothing wrong with anything here. Just as in Photoshop, invisible (non-pixel) regions are being displayed with a checkerboard pattern to show that there are no pixels there. 

 

EPS, PNG, and TIF files can all have non-pixel regions and this lets you know that you are seeing a file that has non-pixel regions. 

 

(The first time I saw the checkerboard pattern in Photoshop, I thought that there was something seriously wrong in PS as well. Fortunately all is good.)

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

Thanks Gary, 

 

I'm familar with the checkerboard, but it's changed into something that makes it very hard to see the artwork (see the example I posted). It's not the checkerboard that I had before the recent update, it's like looking at the original checkerboard through a prison grill!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

Oh, I misunderstood your screenshot. I thought the gray was your intended image.

 

Can you share one of the images with me via PM?

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Participant ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

Thanks Gary,

 

There was a CC app update, so I ran that. Then I logged out of CC, closed everything down, restarted my Mac and then logged in again. Not sure which of these things was causing a problem, but it's all working fine now!

 

Thanks for helping out.

 

IanScreenshot 2020-03-03 at 20.01.52.png

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Mar 03, 2020 Mar 03, 2020

Copy link to clipboard

Copied

LATEST

Delighted! Glad to hear success!!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines