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ENR_ElizabethRaab
Participating Frequently
January 15, 2020
Question

Bridge 2020 not deleting Dropbox files and other issues

  • January 15, 2020
  • 1 reply
  • 1162 views

I'm on Mac OS Catalina and since switching I've found that I'm not able to delete files out of my local Dropbox folder through bridge. I get an error message and then have to navigate through the finder.

 

Additionally I'm not able to see anything on my DS918 server on my Network. I can see it, it's showing up in my options to view. But once I click on it nothing pulls up. Again I have to navigate manually through my finder window. 

 

I had none of these issues on older versions of the program. However my tablet didn't work on older versions so I had to upgrade. It's very frustrating to say the least!

This topic has been closed for replies.

1 reply

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Lumigraphics
Legend
January 16, 2020

Adobe CC still has a bunch of problems with catalina. Some apparently are permission related and some may be due to other issues like external drive formatting or network drives.
Additionally, Bridge has zero support for cloud services. You cannot use bridge to manage cloud files such as Dropbox.

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
January 16, 2020

Hi Lumigraphics,

 

I've held back from Catalina so I do not know the answer here but since DropBox follows a designated folder on the computer, are you saying that Catalina prevents Bridge (or other applications) from doing any add/delete actions on the DB folder on the computer?

 

If so, wow!

 

Thanks for any input here.

gary_sc
Community Expert
gary_scCommunity Expert
Community Expert
January 16, 2020

No, that's not the issue. When you use a cloud service, that service controls the folder and does two-way sync. Bridge doesn't know about any of that, it can only see the local files. So trying to use Bridge to manage a cloud folder is a bad idea that could lead to data loss.

 

Dropbox is designed to work with the Finder/File Explorer or its own client, not Bridge. I do not recommend touching cloud folders with Bridge as it may break things.


OK, this is strange, 

 

I just tried this on my Mojave machine and had no issue deleting files from Bridge from my DropBox folder. Worked like a champ.

 

It might be a different story with Catalina but DB, by itself, doesn't seem to be a stumbling block. Again, I suggest you go to UserVoice and make a bug report/Request.

 

Good luck,

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