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bebop777
bebop777
Known Participant
October 21, 2022
Question

Bridge 2023 Photo Downloader does not work on Win11

  • October 21, 2022
  • 7 replies
  • 4043 views

After enjoying the work with a functioning Bridge Photo Downloader for a couple of years, we seem to be back to manual import, but only on Win 11.

 

When I first inserted a SD card and chose the german command choice for "import files with Bridge 2023" I got a pop up saying "program not found". This pop up now shows up every time when a card is inserted, with no other choices presented.

 

This only happens on my Win11 Laptop. On my Win10 PC everything works fine.

 

I wonder how long it will take our friends from Adobe this time to fix it, and hope it won´t take as many years as it did last time.

 

    This topic has been closed for replies.

    7 replies

    Y
    yabab
    Participant
    May 28, 2023

    Same issue, fresh Windows 11 pro, all bridge versions.
    Nothing works, no message !

      M
      MrDannyD
      Participating Frequently
      April 3, 2023

      I'm also having thiss issue, Windows 11 pro, bridge v12.0.0, 12.0.4, and 13.0.3.
      Icon for "Get photos from camera...", option to "get photos from camera" and autplay "upload files with Bridge" does not do anything.

        Rahul Saraogi
        Community Manager
        Rahul SaraogiCommunity Manager
        Community Manager
        November 24, 2022

        Hi,


        Many of the issues reported in the thread are fixed in the latest patch release #13.0.1.583. Please install and confirm if that fixes the issue.
        You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html


        Thanks,
        Bridge Team

          L
          linda-hall
          Inspiring
          November 24, 2022

          This update fixed the issue for me on a new install of Windows 11, thank you so much!!

          Rahul Saraogi
          Community Manager
          Rahul SaraogiCommunity Manager
          Community Manager
          October 31, 2022

          Hello,

          Thank you for reaching out to us and reporting the issue.

          We are able to reproduce this on Bridge 2023 (auto-play feature only) and the team is investigating the same.

          You can still use Adobe Photo Downloader from Bridge

          1. Launch Bridge

          2. Either click on the icon highlighted in Red in the following screenshot or from Files menu Files-> Get Photos From Camera...

           

           

           

          Thanks,

          Bridge Team  

          T
          the_d_roy
          Participant
          November 4, 2022

          Unfortunately, on my Win 11 machine, the uploader doesn't initiated when I use either the icon or the command from the File menu.

            T
            texnorwood
            Participant
            October 29, 2022

            Same Problem Bridge 2023 not recognixing camera memory card application not found error.

            kittyvickers
            kittyvickers
            Participant
            October 30, 2022
            Bridge 2023 also does not recognize my LaCie External Hard Drive. The
            photos on my external hard drive do not show up on Bridge 2023 with Win11
              H
              helgeb31058000
              Participant
              October 21, 2022

              Hi Bebop777,

              exact same issues here, too. German Windows11 and Adobe Bridge 2023. I reinstalled Bridge 2023, but the error still occurs whenever I insert a cf-card in the card-reader. It is pretty annoying as I got used to use the Bridge Downloader to import photos. Hope there is a solution soon 😞

               

              Thank you,

              Helge

              BKP Studios
              BKP Studios
              Participant
              October 22, 2022

              I am having the same problem

              Mskalny
              Mskalny
              Participating Frequently
              October 21, 2022

              I noticed this as well. The Auto Play on Win 11 is not finding the Downloader Application on my XQD CF cards.

               

              Do we have a solution for this?

               

              Thank you

              Mark

               

                Mskalny
                Mskalny
                Participating Frequently
                October 29, 2022

                Has anyone figure out a way to fix the Auto Play / Bridge Downloader in Win 11? I keep getting the error message Application doesn't exsit!

                 

                When I go in to Bridge I can get the Downloader to recoginize the memory card, but when I put a new card in Wins 11 doesn't find the application ( aka the downloader in Bridge) to auto play.

                 

                Thank you

                Mark

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