Bridge 2023 won't open

Forum|Forum|3 years ago
November 16, 2022
4 replies
1922 views

Bridge is now saying it encountered an error and needs to close. I submit the report, and bye bye Bridge. So I try again, and it's the same deal. So I click t oalways submit the report, now Bridge just briefly appeard in my task manager and goes away.

First they got rid of side mouse button back/forward functionality and slowed down keystroke filename search so it doesn't even work like Windows, now the thing won't even open.

Can someone tell me when there will be an update that remedies this or what I can do to have it open? I restarted the computer multiple times.

Problem or error

This topic has been closed for replies.

Evan1151Author

Known Participant

Update: The problem was solved by installing Bridge 12.0.3 instead of 13. The best solution is to ignore the update notification and refrain from updating Bridge.

Also, all my quality-of-life features came back, like side mouse back and forward buttons and keystroke file name search.

Thanks guys!

PECourtejoie

Braniac

Hi, you can also try to install the latest patch release #13.0.1.583. Please install and confirm if that fixes some of the issues.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html

Evan1151Author

Known Participant

Tried and failed. Still won't open.

I do not have this problem on my desktop, but I do on my laptop.

Worth noting is that it wasn't always like this. It used to just be the forward and backwards side mouse buttons and no separate/second Bridge window to drag and drop between folders anymore that just was disappointing. Now after the patch it still won't open

gary_sc

Braniac

In another thread of someone having similar issues, it turned out that the user's computer was too old to run Bridge 2023. One would assume that Bridge would check for this before installing, and perhaps it might not be sufficiently checked.

Can you please let us know the age of the computer you are having issues with? What model and approximately when was it purchased?

Evan1151Author

Known Participant

Host Name: GIGABYTE-AERO-1
OS Name: Microsoft Windows 10 Pro
OS Version: 10.0.19044 N/A Build 19044
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: elusive1151@yahoo.com
Registered Organization:
Product ID: 00330-53626-36994-AAOEM
Original Install Date: 8/25/2021, 11:56:43 PM
System Boot Time: 11/15/2022, 9:39:17 AM
System Manufacturer: GIGABYTE
System Model: AERO 17 XD
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: Intel64 Family 6 Model 141 Stepping 1 GenuineIntel ~2304 Mhz
BIOS Version: American Megatrends International, LLC. FB03, 5/4/2021
Windows Directory: C:\Windows
System Directory: C:\Windows\system32
Boot Device: \Device\HarddiskVolume1
System Locale: en-us;English (United States)
Input Locale: en-us;English (United States)
Time Zone: (UTC-06:00) Central Time (US & Canada)
Total Physical Memory: 65,278 MB
Available Physical Memory: 47,499 MB
Virtual Memory: Max Size: 78,590 MB
Virtual Memory: Available: 51,998 MB
Virtual Memory: In Use: 26,592 MB