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Urban237683626gvq
New Participant
March 21, 2023
Question

Bridge crashes when connected to network/shared computer on Mac

  • March 21, 2023
  • 3 replies
  • 1610 views

As of two weeks ago, Adobe Bridge 2023 keeps crashing my MacBook Pro (M1) with Mac OS Ventura whenever I am connected to some network drive/shared computer. Not only the program itself hangs up, but my full machine freezes to the point that I need to restart. I am hence not getting any useful error messages from Bridge. I have tried everything -- completely wiping the Creative Cloud (including caches) and reinstalling, installing Bridge on a different user account ... Weirdly enough, even installing older versions of Bridge which had worked fine before now keep crashing, as well.

 

I am extremely frustrated, and frankly am out of ideas on how to fix this at this point. Does anyone have a similar problem/can recommend a solution?

 

Thanks,

Urban

3 replies

gary_sc
gary_sc
Brainiac
June 2, 2023

This is an extreme case demonstrating that Bridge was not designed to work with Networks. It was designed to work with primary and connected drives. That notwithstanding, it "can" work with networks, but when it doesn't, in the example here, there's not much that can be done about it because it is doing something beyond what it was designed to do.

 

I'm sorry, but there's nothing that can be done about this from Bridge. It would take a massive rewrite to accomplish this, and that is not likely to happen. If you need a browser of network drives, Bridge is not your answer.

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richardg26365462
Known Participant
June 5, 2023

thanks for your optimism gary_sc (community expert). Bridge has worked for many years without issues, and still works with one of my network servers flawlessly and does work with both of them on one of my computers using 12.0. whether it is something with bridge or something we have to do on our end, i will continue to find answers to what is causing it and not simply just accept that there is nothing that can be done.

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Community Manager
Vijay Singh NegiCommunity Manager
Community Manager
June 9, 2023

Hi @richardg26365462 ,
Can you submit crash reports to Adobe so that we can investigate it further?

Regards,
Bridge Team

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richardg26365462
Known Participant
June 2, 2023

i started having the problem with version 12.0. i am on an old mac pro desktop late 2013 that i get it to work on with version 12.04. we have 2 network servers we connect to. only one of them creates the problem with crashing bridge. just got a new laptop running ventura Apple M1 Max and i can't get either version to work. 12.04 or the latest version. the workaround i figured out for my old mac was to start bridge, then mount the servers and click on the computer tab in bridge and after a minute of beach ball spinning it finally works. probably won't use the laptop until this is resolved.

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    bartg322267
    New Participant
    March 22, 2023

    same problem here, waiting for update and hope that it will fix the issues

     
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