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Answered

Bridge CS5 crashes repeatedly (CS4 did too)

Forum|Forum|15 years ago
May 24, 2010
9 replies
21319 views

A typical workflow for me is to open 4-5 raw files (.dngs) in Camera Raw from Bridge, edit them, save them as tiffs, return to Bridge, and move the raw files to a sub-folder. My problem usually arises when I try to move the raw files. Bridge moves them, but at the same time it crashes. I can move 1 file at a time without crashing, but not 2 or more.

I hoped CS5 would solve this problem, but it hasn’t. I've trashed my prefs, several times. I've purged the cache, several times. I've changed my openGL settings in Photoshop to Basic. Each thing I try works for a short time (meaning that for about an hour I can move 2 .dngs at a time into subfolders after editing/saving in Camera Raw). Then it stops working, and I’m back to repeated crashes.

I’m running Photoshop CS5 x64 in Windows 7, with 12 GB of Ram, an i7 quad-core processor, and an ATI Radeon 4870 graphics card. Photoshop CS4, and now CS5, work like a dream; and so does Camera Raw. I know Bridge can’t see most of that RAM, but I'd really like it to work for me as well as it did in CS3, on a much older, slower machine.

Is this a problem other people have had? I haven’t been able to find much about it in the forums or Google, only a solution involving an nVidia graphics card, which I don't have. Oh - I've got the latest drivers for my graphics card, etc.

Mary

This topic has been closed for replies.

Correct answer photolady100

To change compatibility mode to Windows 7

right click the bridge icon

scroll to properties to get the adobe bridge cs5 properties box

go to the compatibility tab, in the compatibility mode section

select windows 7 from the drop down menu

check run this program in compatibility mode in the check off box.

Select apply and exit.

K

kelpso

New Participant

What worked for me was changing the compatibility mode to 'Windows 7'. This also worked for me in the CS5.1 programs included in the Adobe Master Collection CS5.5 Suite.

M

MLBernardAuthor

Participating Frequently

How did you change compatibility mode to 'Windows 7'? If I right click on bridge.exe, I get options to 'run as administrator' (which, if I remember right, runs a program as if under Windows XP), or 'Troubleshoot compatibility', which has on offer 'try recommended settings' and 'troubleshoot compatibility'. Neither of these leads to an offer to change compatibility mode to W7.

BTW, Bridge is behaving a lot better for me these days.

Best wishes

Mary

P

photolady100Correct answer

Participating Frequently

To change compatibility mode to Windows 7

right click the bridge icon

scroll to properties to get the adobe bridge cs5 properties box

go to the compatibility tab, in the compatibility mode section

select windows 7 from the drop down menu

check run this program in compatibility mode in the check off box.

Select apply and exit.

X

xzhao

New Participant

Bridge team investigated this issue for quite some time and we found one bug in the program which may be the cause. Please try the following steps and see if it remedies the issue.

1. Check if the Collections Panel is opened in your workspace. If not, open it.

2. Check if there is at least one node in the Collections Panel. If not, create one collection.

3. Leave the Collections Panel open and try the CopyTo/MoveTo operation.

If there is no crash happened after these steps, you've hit by the bug we found. Otherwise, it might be another story. The bug should only appear on CS5 not on CS4, and it appears on both Windows and Mac. This bug will be fixed in future releases, but currently there is no plan to release a new dot release for CS5. We will have a discussion internally and decide whether there will be one. Before that, please take the above steps as a workaround. Sorry for the inconvenience.

D

DenThomp54

Known Participant

I tried those steps and it worked. I was able to move a couple of files several times by right clicking and move to. I then closed the Collections panel and tried again and it still worked. Closed & restarted Bridge and moved a couple of files and Bridge crashed. Restarted Bridge, opened Collections panel and it worked again. By that it seems to work if you've opened the Collections panel during the session. I'm going to leave the Collections panel in my workspace.

Thank you for coming up with a solution .

Dennis

D

DenThomp54

Known Participant

I've had the same problem for a while and have disabled startup scripts, killed the Switchboard, reset prefs, etc. It crashes as soon as I move any files, no matter how small.

Running XPPro, SP3, v.3311 and Bridge is current (4.0.4.2) on a Dell P4 3.4GHz with 3 GB ram.

Thanks,

Dennis

B

bicycle-bastian

New Participant

hi folks,

since almost one year by now we`re reading all again and again the same problems. No update eases the pain. Maybe we should start to bother Adobe by coordinated Email-Resquests ?! Or does anybody have another idea how to make them clear that they should take this bug serious ?!

Thanks, Sebastian

A

Anonymous

Have re-read some of this long thread. Even though it has been recommended by Adobe that one should right click and choose "move to" or "copy to" I still see a lot of effort to drag and drop.

I also see some users find relief after a reset of preferences, only to go back to the crash mode after a few moves. As mentioned earlier I feel this could be a memory problem, or inadequate Page File (google this if unsure what it means).

For Adobe to fix a problem it must be reproduced in their lab. I don't see any effort in this thread that this is happening. Those with problems should be looking at their crash reports and see it there is any common thread among you that Adobe can work on. They visit this site occasionally and may pick up on the problem if it can be narrowed down.

Hope this helps, I know it must be very annoying when it does not work as advertised.

Message was edited by: Curt Y Have you tried increasing the cache file size in both the general cache and Camera Raw cache preferences?

A

Anonymous

Just read the queston and all replies after googling the problem. I've just uninstalled CS3 and upgraded to CS5 Photoshop. I'm getting exactly the same probls as noted -- on trying to move or copy files to a new location with Bridge, and this never happened with the previous version. I'm using Vista, 32 bit, but I also have a laptop 64 bit W7 and I've not tried CS 5 on it yet.

I don't have anything like the techie knowledge most of you guys have but like some here, I urge Adobe to work on this asap! So far I'm doing a cumbersome work-around, ridiculous -- to avoid the crash, instead of moving files, I open them in P'shop and save them in the new location. If I had a huge workload of course this would be an impossible non-solution, but it's OK at the moment because i'm not doing big shoots.

But it's exasperating and a great shame, because P'shop CS5 is so terrific. I'll keep watching here in case someone comes up with a solution. Thanks for the discussion.

Brian

B

bicycle-bastian

New Participant

yeah, it's quite a shame. Even after the fourth update (on behalf of Adobe) the problems stays the same..one better workaround: mark the desired photos, ctrl/appel C(opy) them and then paste them via Windows Explorer (oy "My documents" or whatever) or Finder (Mac). Copy in Bridge, paste in the native file hndling software of your operating system..

A

Anonymous

Many thanks b-b, actually I've just been working on the Windows 7 64 bit laptop and transferred up to 10 files varying sizes from a few hundred kb to about 8+ mb without it crashing -- it's early days and I'm waiting to see if it continues to work, but at the moment I'm wondering if it's got anything to do with Vista rather than Bridge as such ... Anyway, I've just defragged the pc and followed the advice here to start Adobe with Ctrl (although that didn't make a difference).

I'll keep watching this space

cheers

Brian

F

Fulwave

New Participant

I too had this issue with Bridge CS4 & CS5 in Mac OSX, Leopard & Snow Leopard.

But resetting the bridge preferences did that Trick!!!

Hold down "Option" on mac when starting Bridge. (CNTRL on Windows)

Thanks everyone.

B

bicycle-bastian

New Participant

Hi Mary and colleges!

Have you found a solution !?

For me it´s the same: a brand new win7 x64 notebook and bridge (without any plugins or stuff) crashes or stucks doesn´t matter what I do: takes 2 min for the last piece of accion moving 40 lousy 800 kbit jpegs from one local folder to the next. Tells me in the status bar "no reaccion" if I dare to click during this status onto bridge, the screen turns whitish (transparent"), if I want to quit bridge the bridge-intern "want to end the prozess?!" pop up comes (dialogue boxes more or less well translated guys, this problems takes place in Germany, but our forum is weaker than yours) and than I can force-quit it.

I de-installed anything the whole standart edition cs 5 suite and reinstalled. I got the newest updates, no change... It´s impossible to work, and I need so much to work with brigde. Why didn´t I buy a mac instead, To late now I got a 4 gb Ati HD 5730 1gb Graphic card equipped laptop with enough drive space and resources. I have no special no special preferences. only that the cache lies on d) with allowance to export the cache to folders, because in the beginning I remember having had problems with a collection of 18000 CR2 files. But no bridge isn´t even allowing me to work with 50 files all smaller than 300 mb. Too bad. Any idea !?

Thanks, Sebastian from cold Germany (global warming is bringing more colths to us)

W

webbb182

New Participant

i am having the same issue im running cs5 on a windows 7 64 bit , one thing i noticed is if i move a file into a folder thats in the same window it doesnt crash but if i move a file into the favorites window and drop it in there it will crash , i dunno ya pay all this money and expect it to work

P

photolady100

Participating Frequently

Also to Bicycle Bastian,

Curt suggested this and it worked for me.

You could try to reset preferences by pressing and holding the Ctrl key while starting Bridge. You should get a reset window, choose all 3 options.

He reply is about 5 replies above at this time.

T

The Peoples Poet

New Participant

I havn't read all the post reply's so sorry if this is a repeat.

im run win7 64bit pc 6gig ram...

also CS5 and most of the topaz plugins.

no crashing my end.

i would disregard your concerns with bridge crashing and the topaz element to your issues

as topaz isnt part of the bridge application.

bridge is effectively a piece of software sepereate from the photoshop software which is running your topaz plugin.

im no fan of bridge, though i have to say most of my issues were resolved after the bridge update released recently.

not sure whether you have upgraded bridge yet...

P

photolady100

Participating Frequently

I couldn't see how the plugin would affect it either, but on several occassions bridge would crash just after I used topaz detail in PS. Please see my last post to Curt, the problem is resolved. Thanks for your input.

P

photolady100

Participating Frequently

I just started having the same crashing problem when I drag or copy/paste a photo between folders in bridge. I am using windows 7 and CS5. I previously had CS3 and bridge would occassionally crash but I can't remember the exact circumstances. I never upgraded to CS4. I just uninstalled and reinstalled photoshop and that didn't help. I somehow think it may have something to do with Topaz detail2 plugin, even though its only used in PS and not bridge. Uninstalling that is the next thing I will try. I never had a problem with bridge in CS2 or CS3 until I started using Topaz plugins. Any other suggestions?

Problem signature:

Problem Event Name: APPCRASH

Application Name: Bridge.exe

Application Version: 4.0.2.1

Application Timestamp: 4bff9363

Fault Module Name: StackHash_0a9e

Fault Module Version: 0.0.0.0

Fault Module Timestamp: 00000000

Exception Code: c0000005

Exception Offset: 32726568

OS Version: 6.1.7600.2.0.0.256.48

Locale ID: 1033

Additional Information 1: 0a9e

Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

Additional Information 3: 0a9e

Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

A

Anonymous

It could be video card or driver also. Make sure drive is updated.

What video card are you using?

A

Anonymous

My husband took a look for the correct nvidia update and installed it. It made

not difference. I tried to get the 4.0.2 update from Adobe and got an error message. Going thru PS it said all my apps were current. No updates needed. Any other suggestions?

It is most likely a underpowered video card, software conflict

not enough ram, too small of a page file, insufficient cache space, fragmented hard drive, or some combination of those.

I am afraid I can not read the crash report either.

It is suspicious that you say the crashes started when you installed Topaz detail2 plugin.

Yammer

Inspiring

What do you mean by "crashes"? Freeze/hang, blue screen, error message, program exits? Are there any messages?

M

MLBernardAuthor

Participating Frequently

I get a window that says:

Adobe Bridge CS5 has stopped working

A problem caused the program to stop working correctly. Please close the program.

Bridge goes pale; I click 'Close the program', and then restart Bridge. It always restarts. There are often about 3 bridge icons showing in the sys tray when I do the forced close, even though I had only opened one window. When I mouse over them, they vanish.

In Windows Applications Log in Event Viewer, I get:

Faulting application name: Bridge.exe, version: 4.0.0.529,

time stamp: 0x4b963c03

Faulting module name: unknown, version: 0.0.0.0,

time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x6f600072

Faulting process id: 0x1b3c

Faulting application start time: 0x01cafab47b375d5f

Faulting application path: C:\Program Files (x86)\Adobe\Adobe Bridge CS5\Bridge.exe

Faulting module path: unknown

Report Id: 6aca1fc1-66a8-11df-b030-002354f2c8c0

Only the app start time and the report ID vary. Unfortunately, I know enough about Windows to open the Event Viewer, but not enough to interpret or act on what I see.

Mary

A

Anonymous

I don't know if Bridge uses the 12 gigs of RAM or HD to make the move of Raw files. If it uses the HD perhaps it can not find enough contiguous space to move 3 files at once. You may have enough free space, it is just fragmented. In all your efforts have you tried to defrag and check on availalbe space? Close programs and delte temp files with some utility first before defragging..

Also, check the PS scratch file, as if computer has been crashing there may be huge temp files there. They are supposed to be deleted by PS on startup, but not always the case.

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