Participating Frequently

Question

Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses

Forum|Forum|3 years ago
October 26, 2022
11 replies
7868 views

Receive error when starting Bridge.

Running on macOS Ventura. Recieved error when running previous version of macOS

Mac Studio M1 Max

RAM: 64GB

HD: 2TB

"Bridge has encountered a problem with the display driver, and has disabled GPU rendering which uses the graphics hardware. Please restart Bridge for an optimal experience. Check the manufacturer's website for the latest software."

This topic has been closed for replies.

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MicheleBelloniIGT

New Participant

I found the solution. On Mac M1/2/3 you need to install the Rosetta 2 app from Apple (for other software emulation). Don't ask me why but on all my machines now bridge has the hardware acceleration available and works flawlessly. Hope this can help.

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a Dude with a CameraAuthor

Participating Frequently

After the last Adobe update, Bridge no longer has the error reported. Everything seems to be working as expected.

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OlivierDelmotte

New Participant

I've got the same problem on MacOS Ventura on my MBPR 16 with M1 Max /32 Go but not on my Mac Studio M1 Max.
The problem appear on each Bridge 13.x version (no tried on 12 rosetta version).

The "BridgeGPUResult.txt" file on the library contain "0" on the MBPR16 and "1" on the Mac Studio....
Don't find a way to make works on my MBP16..... hopping that adobe will fix this

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OlivierDelmotte

New Participant

Note that the problem persist on beta version (13.0.3.686)

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KDOrozco

New Participant

I purchased a Mac Studio and after all the promises that it will be a lot faster, now I'm running into the issue that I can't even download Adobe bridge on it. So I reverted to my older Mac and same thing. I have lost several jobs because I'm not able to edit my images by my deadline. Adobe blames Apple abd Apple blames Adobe. I need this issue fixed now. I'm losing so much business from this issue. No one seems to know what is going on on either end. I pay every month for access to use this program that isn't even running. This is completely unacceptable.

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Rafael-KTK

New Participant

This was my solution:

1) Uninstall with CC client the newest Bridge version 13
2) Install then the version 12 (and install Rosetta on the way)
3) Update with CC the version 12 to the newest one (13).
"Software Render" in the advanced preferences is no longer checked!

Simply uninstalling and reinstalling again was not successful for me but updating works.

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KathyWestStudios

Participating Frequently

Ah, it's a miracle, it actually runs without flashing glitches! I am going to stick with V12 until I hear from Adobe that they've actually fixed the problem. You'll notice as you select a version of Bridge to install that they say (paraphrasing) "you are using Apple Silicon and until we fix the issue you can use this older version". Whatever. It would have been really helpful for them to notify customers back in Oct 22 that there were issues and to not update the software. Thanks for your suggestions.

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KathyWestStudios

Participating Frequently

Update for Bridge: it ran ok for awhile and is now frequently crashing when I just open a folder of images to sort. Enough already, Adobe!! Anyone having better luck than I am in getting things smoothed out?

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adampricephoto

Inspiring

I'm having the same issue. 2018 intel mac mini...macos 13.0 and bridge 2023 version 13.0.1.583. I tried the uninstall method mentioned here to no avail. I did not keep preferences so it should have been a clean uninstall and clean install. The button to use software rendering is checked and greyed out.

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KathyWestStudios

Participating Frequently

I'm sorry you are having the same issues. Not sure what to do from here. As I am sure with all of you, I can't waste my time calling Adobe every day to make the same complaint with no results. I am just trying to get my work done between crashes and malfunctioning software.....Adobe, are you listening?

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michael_kay_

Known Participant

I have an update as of today. I called Adobe tech support, and the representative had me uninstall Bridge, and reinstall it. We also rebooted my Mac Studio. After reinstalling Bridge, the "Software Render" in the Advanced preferences was no longer checked and greyed out. It was possible now to uncheck this, and the GPU error message no longer appears. The performance is significantly faster now.

I would suggest everyone reboot their Mac, and reinstall Bridge. You should then be able to uncheck "Software Render" in the Advanced Preferences.

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KathyWestStudios

Participating Frequently

Glad to hear that Adobe might have a fix for this. I was told by Adobe to revert the OS to Big Sur but that is apparently impossible to do without Apple going though contortions, and I am hesitant what other problems that might cause....I am also having extensive problems with Photoshop, hopeful a reintall will work with that as well as Bridge.

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michael_kay_

Known Participant

Using a brand new Mac Studio M1 Ultra with 128GB RAM, running Ventura 13.0.1. Hardware disabled for Bridge and Photoshop. Overall, browsing images in Bridge is slower than on my 8 yr old iMac.

Is there a fix to this yet? What is Adobe doing?

gary_sc

Community Expert

Hi @michael_kay_ I'm not too sure what to say as I have the Mac studio M1 Pro with 64 GB of ram, and everything is significantly faster than my old 5k iMac.

Things to check:

-re-able the hardware.

-Are you running 13.0.1 or the initial release?

- See if your thumbnail and Preview generation settings are set to these recommended settings:

Let us know what you find.

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KathyWestStudios

Participating Frequently

Same issue (plus problems with Photoshop) and I have spent weeks on the phone and two trips to the service site with Apple thinking there was something wrong with my brand new laptop. Even a senior Apple rep did a screen share and thought it was hardware....Today I finally called Adobe and spent 45 min with them to learn that EVERYONE has this issue with the new OS, there is a glitch that they can't resolve. Thanks for the heads up, Adobe! Meanwhile we all spend $40+ a month on our subsrciptions only to have software that doesn't work. I can't believe how much this has affected my professional workflow and production. The Adobe rep had me go through various preferences and settings, and also revert back to earlier versions of Bridge and PS. No improvement. I'll be talking to a senior rep tomorrow and will update here if I learn anything new.

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KDOrozco

New Participant

Exactly the same issue. I want Adobe to refund me for the evetire time this has been down since I'm unable to open my business due to their incompetence. This needs to be resolved now.

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Caetana27080966le8l

New Participant

I have the same problem exactly, Ventura, all good, latest update of everything and cannot use Bridge at all.