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Answered

Bridge no connection to Photoshop batch processing

Forum|Forum|4 years ago
November 9, 2021
3 replies
2725 views

Hello everyone,

I have recently update Adobe Bride to v 12.0 and Photoshop v 23.0 on my Mac OS Catalina (v10.15.7).

Now I'm not able to use the batch processing out of bridge anymore. I get a message which tells me to "install the newest Photoshop version". However this is what I already did. Creative Cloud tells me Photoshop version is up-to-date.

I followed the instructions to give secutity and full access to the system, but this didn't solve the problem.
Is anybody able to support me on that?

Thanks a lo in advance.

Best, Wiebke

This topic has been closed for replies.

Correct answer gary_sc

Quick answer: I do not know why this is not working at this point.

Ugly answer: about the only thing I can think of to try is to run the Adobe Cleaner (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html). My guess is that by installing, uninstalling, repeating, and repeating, there might be so many Adobe parts and floatsom and jetsom that things just need cleaning at this point.

Sidestep answer: In Photoshop, if you go to File (menu) -> scripts -> Image Processor, you'll find the exact same tool that you should find in Bridge.

I'm sorry, I wish I could offer more.

S

SOA SunshineAuthor

Participant

Hi Adobe,

just installed the new Bridge v12.0.1 and Photoshop v 23.1

(Bridge first, as mentioned before). Still not working 😞

Is this something that will be fixed very soon?

Thanks.

C

Carlmiddleditch

Participant

Same problem - no solution yet - Adobe have you got anybody that can help?

gary_sc

Correct answer

Community Expert

Quick answer: I do not know why this is not working at this point.

Ugly answer: about the only thing I can think of to try is to run the Adobe Cleaner (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html). My guess is that by installing, uninstalling, repeating, and repeating, there might be so many Adobe parts and floatsom and jetsom that things just need cleaning at this point.

Sidestep answer: In Photoshop, if you go to File (menu) -> scripts -> Image Processor, you'll find the exact same tool that you should find in Bridge.

I'm sorry, I wish I could offer more.

gary_sc

Community Expert

This may sound weird but you have to install Bridge before you install Ps or other applications. The reason is that the instructions to run PS are not built into Bridge but rather when PS is being installed, if it sees that Bridge is there, it will put the scripts into Bridge to run the PS processes.

Soooooo, what you need to do is to uninstall PS, and then reinstall. That SHOULD work. If it doesn't than uninstall both, and then reinstall both but be sure to install Bridge first.

Let us know how it works out.

S

SOA SunshineAuthor

Participant

Hello Gray,

Thanks a lot for your kind reply.

I'm afraid to say (both options) uninstall and install again (Bridge first) did not work 😞
I receive the same "error" message. Any other way we could get this running again?

Best, Wiebke

E

EmmyJon

Participant

I had the same problem and this fixed the problem:

Lanch creative cloud app, sign out. Open activity monitor > close all Adobe processes and creative cloud.

Click on the apple icon > system preferences > security & privacy > privacy > unlock padlock and then click on + in full disk access and accessibility and navigate to application and add Ps and Bridge.

Restart you computer and then lauch the apps and log in.

Hope it helps!

E

emint20955186

Participant

i havethesame problem

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