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Dan Skizz
Participating Frequently
March 14, 2023
Question

Bridge not displaying pattern/fill layers from layered files

  • March 14, 2023
  • 2 replies
  • 3712 views

I have some layered tiff files where the model has been masked out and placed on a fake background which is a pattern-fill layer in Photoshop.

 

Bridge is not displaying the background layer and is instead displaying white, the thumbnail starts off displaying correctly but once the preview loads, it is blank.

 

I have attached a section of the file as is shows in Bridge and then as it shows in Photoshop.

2 replies

V
Community Manager
VarunVarshneyCommunity Manager
Community Manager
March 15, 2023

Hi @Dan Skizz 

 

Thanks for reporting this issue. We appreciate your help in reporting this to us.

 

For investigating further, it would be very helpful if you can share a sample image with us.

You can share it at : sharewithbr@adobe.com


We will keep you posted on the progress on this.


Regards,

Bridge team

    P
    Community Manager
    pankajg6675616Community Manager
    Community Manager
    March 15, 2023

    Hi @Dan Skizz,

     

    Thank you for sharing the file.

     

    We are able to reproduce this issue and added this to our engineering issue pipeline.

    We will keep you updated once the issue gets fixed.

     

    Regards,

    Bridge Team

      D
      Dan SkizzAuthor
      Participating Frequently
      May 11, 2023

      Hi,

       

      Has there been any update on this? It really is a big problem for us, and I am starting to look into a replacement for Bridge as it is currently unusable.

      Imaginerie
      Community Expert
      ImaginerieCommunity Expert
      Community Expert
      March 14, 2023

      Not sure if it applies to you, but when I get thumbnails previews issues, it's 100% of the time because I need to purge my previews (you can access it in the preferences )

      Alternatively, check if everything is OK in the thumbnail section of the preferences

       

      particularly the first tick (and also depending on the size of the images it can take a while to fully display)

       

      you can check and refresh simply by hitting F5 if that helps too.

      D
      Dan SkizzAuthor
      Participating Frequently
      March 14, 2023

      Hey, thanks for the reply.

       

      I have tried clearing the cache and previews, all that happens is that the thumbnails appear correctly for a split second and then as they load the background layer disapears and is displayed as a blank white. It only occurs if the background layer is a fill layer, if it is rasterized in PS then the layer displays correctly...

      D
      Dan SkizzAuthor
      Participating Frequently
      March 14, 2023

      Yes, it shouldn't be happening with those files. I'm stuck for ideas now, let's see if someone have better ones!


      What is also strange is that this seems to only be happening to layered tifs, if the file is saved as a PSD then it displays correctly!

       

      I've tested this out on both Mac and Windows machines and the result is the same.

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