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Answered

Bridge tif thumbnails will not display

Forum|Forum|2 years ago
August 21, 2023
3 replies
3305 views

Suddenly most tiffs will not display. Jpegs display fine.

Things I have tried:

Tried keystroke preference reset, Command Option Shift, chose reset preferences and purge local cache.

Set "do not process files larger than" to 80000 MB

Updated everything, Mac OS Ventura 13.5.1

Multiple uninstall purgiung preferences, restarts and view>refresh,

Tried going back to several previous version of Bridge.

Is there a file in the preferences folder I can toss?

Any ideas would be greatly appreciated

This topic has been closed for replies.

Correct answer josho75611867

The Bridge support team kindly helped me with this via a screenshare. The issue for me seemed to be a Camera Raw preference file. To fix it we did this:

1. Close bridge

2. (on Mac) Navigate to /Users/<username>/Library/Preferences

3. find the file called "Adobe Camera Raw 15.0 Prefs"

4. Delete file (or rename it something like "Adobe Camera Raw 15.0 Prefs_BACKUP")

5. Open bridge - it should then re-build that preference file.

V

VarunVarshney

Community Manager

Hello @LisaD31 , @Markus31571078xovq , @josho75611867

This issue is fixed with the latest Adobe Camera Raw (ACR) 15.5.1 update.

We recommend you to update to ACR 15.5.1 and confirm if the issue is resolved at your end.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel, and Check for updates. Then click Update for Camera Raw.

We appreciate your patience and support.

Regards,

Bridge team

S

Scott5D82

New Participant

10/6/2024: Still have this issue after applying all the above solutions / Still no Tiff files showing

J

josho75611867Correct answer

Participating Frequently

The Bridge support team kindly helped me with this via a screenshare. The issue for me seemed to be a Camera Raw preference file. To fix it we did this:

1. Close bridge

2. (on Mac) Navigate to /Users/<username>/Library/Preferences

3. find the file called "Adobe Camera Raw 15.0 Prefs"

4. Delete file (or rename it something like "Adobe Camera Raw 15.0 Prefs_BACKUP")

5. Open bridge - it should then re-build that preference file.

gary_sc

Community Expert

Thank you for sharing!

J

josho75611867

Participating Frequently

You're welcome!

V

VarunVarshney

Community Manager

Hi @LisaD31

Thanks for reporting the issue.

To further investigate the issue please help by sharing the below details with us( sharewithbr@adobe.com) :

1. OS Details
2. Do your workflows involve Photoshop?
1. If Yes, Please share your workflows that involve ACR.
3. Bridge logs you can find the Bridge log file "BridgeLog.log" at:
- MAC - ~/Library/Application Support/Adobe/Bridge 2023
- WIN - %appdata%\Roaming\Adobe\Bridge 2023
4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
5. Please Also share logs for ACR. Steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html
1. Please follow Section 4 of the heading - "GPU troubleshooting steps for Camera Raw and Lightroom"

It would be extremely helpful if you would be fine with a screen-share session for further investigation of the issue. If yes, we will reach out to you.

Regards,

Bridge team