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Question

Bridge will not open on macOS Catalina

Forum|Forum|4 years ago
January 11, 2022
2 replies
1802 views

Bridge 2020, 2021, or 2022 will not open. I am on a MacBook Air running Catalina.

I have seen this: https://helpx.adobe.com/in/bridge/kb/troubleshoot-errors-freezes-bridge.html BUT it requires Bridge to OPEN in order to try any of the suggestions.

When I click on the app, the icon will appear in the dock and start bouncing, but it never opens - the little dot in the dock never appears, the loading popup screen (with the credits, etc) never appears.. Sometimes I will get a pop-up about loading an extension but whether I select yes or no, nothing happens.

I have tried uninstalling and reinstalling. I've tried turning off Creative Cloud and the security software my employer has installed.

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cmdvAuthor

Known Participant

In case anyone is looking at this later - I was never able to get Bridge to work. I wound up switching to another program called Graphic Converter which does all the stuff I did in Bridge, plus more.

nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Bridge. Would you mind sharing the exact version of macOS you're working on? Have you tried all the steps (including resetting preferences) mentioned in the article mentioned above?

Please ensure that Bridge has the necessary permissions on your Mac by following the steps suggested below:

1. Go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab.

2. Then select Accessibility from the list to the left & check if Bridge is added to the list with a check mark in front of it.

3. If Bridge is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder.

4. Also, grant permissions to Bridge under Full disk access located in the same list as Accessibility.

5. Once done, restart the Mac & check if it helps.

If the issue persists, try creating a new user account on your Mac to check if you experience the same behavior in that. You can check out the steps to create a new user account here: https://support.apple.com/en-is/guide/mac-help/mtusr001/10.15/mac/10.15

Let us know if it helps!

Regards,

Nikunj

cmdvAuthor

Known Participant

I did change the preferences and it sort of helped.. until it didn't. I am on a MacBook Air 2020 running Catalina (10.15.7).

I was able to open and use Bridge after adjusting the system preferences but then the next time I went to open Bridge, it was back to not working.

It seems that there is some issue with the VPN and mounting external servers. If I have Bridge open, I cannot mount my work servers (which are the files that I use Bridge to search). But if I have the server already mounted before I try to open Bridge - then Bridge won't open.

I was able to get it to work once but I cannot figure out what the magic order is to get it to work.

No other Adobe Cloud programs I use are having this problem. And Bridge works fine with the VPN and servers on my older, personal laptop (which is still running High Sierra).

cmdvAuthor

Known Participant

Oh and I forgot to mention that I did try making a new user. The new user had similar issues - I was able to open Bridge the first time, although it wasn't working (rainbow spinning wheel when I tried to select a location). After that, I was unable to open Bridge again. I was connected to the VPN, with external work server mounted.

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