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M
Marisa Barbosa Fotografia
New Participant
January 20, 2023
Answered

Can't use Adobe Bridge (MacOS)

  • January 20, 2023
  • 1 reply
  • 386 views

Hi,

 

In the last few days i've been getting this nnotice when o try to use Adobe Bridge:

Sorry, something went wrong.

This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide.
 
The app just crashes and i can't use it.
Thanks.
Nuno Almeida
This topic has been closed for replies.
Correct answer vijayn84325283

Hi @Marisa Barbosa Fotografia   ,
Can you Share the Logs collected with Log Collector Tool with us at sharewithbr@adobe.com so that we can investigate the issue?

Meanwhile, could you please also try the below steps and see if the issue at your end is resolved?

1. Copy file  /Library/Application Support/Adobe/Adobe Bridge 2023/AMT/application.xml  to  

                     /Library/Application Support/Adobe/Bridge/13.0/AMT/application.xml
2. Launch Bridge.

3. You may have to set the desired language after relaunch.

Note: Please create folders that do not exist while copying files in step 1.


Regards,
Bridge Team

1 reply

V
Adobe Employee
vijayn84325283Correct answer
Adobe Employee
January 25, 2023

Hi @Marisa Barbosa Fotografia   ,
Can you Share the Logs collected with Log Collector Tool with us at sharewithbr@adobe.com so that we can investigate the issue?

Meanwhile, could you please also try the below steps and see if the issue at your end is resolved?

1. Copy file  /Library/Application Support/Adobe/Adobe Bridge 2023/AMT/application.xml  to  

                     /Library/Application Support/Adobe/Bridge/13.0/AMT/application.xml
2. Launch Bridge.

3. You may have to set the desired language after relaunch.

Note: Please create folders that do not exist while copying files in step 1.


Regards,
Bridge Team

    M
    Marisa Barbosa FotografiaAuthor
    New Participant
    January 25, 2023

    Hi vijayn84325283,

    Thank you so much for your answer.
    Problem solved!
    Meanwhile i´ve installed log collector tool and i've received the following:

     

    "Dear User,

    The following file has been uploaded on Adobe LogCollector Portal:

    File: AdobeLogs_20230125_220354_387-mac-GS.zxp

    Please use the above filename as a reference when contacting Adobe Customer Care.

    Thank you,

     

    The Log Collector Tool team

     

    Note: Please do not reply to this email; it is auto-generated."

     

    If you need me to do anything else please let me know.

    Thank you again.

     

    Marisa Barbosa

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