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SandraChung
Participating Frequently
June 17, 2012
Question

CS6 E Bridge Slow to load thumbnails, 'building criteria'

  • June 17, 2012
  • 26 replies
  • 84086 views

When Bridge opens on the folder it was last opened/closed in, it takes a long time to load, constantly 'building criteria' as if all the images are newly imported. I've searched the forums, have tried all the tweaks and settings, but it's still iceberg slow.  Bridge CS5 is noticeably quicker, as if the cache info is being read immediately. CS6 is behaving as if the cache file has been deleted. It hasn't. I have tried the "flush the cache" to see if maybe it's corrupted. No joy. I have boosted cache size. No joy. I've compacted, automatically exported cache to folders, everything... Nothing seems to fix the snail slowness.

All Adobe updates have been applied.

i7-2600s @2.80GHz

8 gb DDRw ram

Nvidia GeForce GT420 1gb DDR3

6+ tbs hd space.

This topic has been closed for replies.

26 replies

New Participant
July 18, 2014

What I don't understand is, after two years of complaints, paying for a premium product, why has Adobe not issued a fix for this problem?  I am not a techie, use the software for my business, and do not have time to fix their problems. 

This problem just started for me this week.  They need to take care of their customers and issue a fix

Brainiac
August 11, 2014

I had this problem, and Adobe fixed it - kind of... Creating a new user was the solution.

I spent 1 h 45 min on the support line today, and we went through all the steps we already know. Then, as a last resort, I was told to create a new user on my PC. When I log in as that user (with administrator rights, belonging to the Administrators group) Bridge works perfectly fine. When logged in as my old user, it's still slow.

So creating a new user solved the problem for Adobe. For me, it means I'll have to migrate all my documents, settings etc. to the new account. For most programs, it's just a copy/paste operation, but not for all of them - like Outlook. That means a support call to Microsoft and some tweaking to get my Outlook to work in the new account etc.

So now it's up to me if I want to spend a few hours messing with the move to a new account, or if I just give up on Bridge until I get a new computer or do a clean install some time n the future. I guess I'm not ready to migrate to a new account, so I'll probably install the 32-bit version of Bridge CS6 for now.

Just thought you all should know that there is a fix if you're willing to create a new user.

Participating Frequently
September 5, 2014

I wanted to share my own solution to this issue: Bridge Favorites.

I discovered that ANY Favorites set up in Bridge, causes Bridge to rescan all those locations at every startup.  If you have "Computer" as a favorite, for example, Bridge will go through every drive located in your My Computer - USB direct-connect, flash, network mapped - in an attempt to rebuild its index.  I discovered that this was my problem: the extreme delays come from Bridge's attempt to re-index every location saved as a Favorite.

What worked for me was to delete every location except those that were needed with special emphasis towards deleting direct-access drive shortcuts (unless I really needed them).  I deleted Computer, I deleted My Documents, I deleted everything except the actual folders to specific photo storage locations and ONE drive-direct favorite - my SD card reader (drive G:).  Then I went into the preferences and compacted the cache in order to delete all thumbnails that Bridge lost access to now that I deleted all those extraneous Favorite locations (also use this opportunity to check cache size and confirm that it is set as large/small as you need it to be to handle your image storage load).

Bingo!  No more delays - in combination with using Bridge 32-bit and this process, both Bridge and Photoshop now run smooth and fast.

June 21, 2014

Here's another "kitchen sink" tip that may or may not work. I discovered this recently when I readjusted my mouse double-click selection speed and keyboard stroke repeat speed and started getting "Resolve Alias" message dialog boxes whenever I double-clicked folder aliases to open them on my desktop and when emptying the trash using the keyboard shortcut.

I slowed down my mouse double-click speed and keyboard stroke repeat speed in System Preferences and these message dialog boxes went away. This also stopped images selected in Bridge's Content panel in order to generate the main Preview from immediately launching into ACR with just one single click. Seeing Bridge seems to be quite sensitive about any changes that occur within image folders either by double-clicking images to open in ACR or just single clicking folders to show thumbnails, I'm suspicious that the electronic pulse action of quickly repeating keystokes/mouse clicks set in System Preferences might be doing something under the hood we're not aware and may be the cause for all the variables from other contributors with slightly different scenarios related to this thumbnail rebuild issue.

Just another variable to rule out.

June 21, 2014

Was looking for ground zero 2014 on this topic after following Yammer's posts going as far back as 2011 in search of a solution for my CS5 Bridge thumbnail extraction/rebuild issue. The 2014 update and summation on this page is quite helpful in that it lists all the accumulative "kitchen sink" solutions along with all the inconsistencies in causality from each contributor who seem to have a slightly different situation from reading previous threads on this issue.

Here's my CS5 variable and so far my solution to the never ending rebuilding (thumbnail extractions) whenever clicking on an image folder with Content panel open in Film Strip mode in Bridge CS5.

I have 180 image folders in my Pictures folder on Mac OS 10.6.8, 64bit Mac Mini.

Bridge Cache Preference settings...

1. "Keep 100% Previews In Cache" selected...

2. "Automatically Export Cache To Folders When Possible" not selected.

3. Cache Size slider maxed out to 500,000.

4. "Preferred Embedded (Faster)" thumbnails selected whose icon/dropdown menu can be seen when Bridge's "Path Bar" is turned on under Bridge's "Window" menu (Film Strip mode in my case).

However, what I have to do to stop the rebuilding of the thumbnails in its tracks is to click on each image folder and purge the folder cache under Bridge's Tool menu>Cache>"Purge Cache For Folder XXX". Purging cache in Preferences doesn't work. I have to purge cache by clicking one folder at a time on ALL 180 image folders and then selecting "Purge Cache For Folder..." using the Tools menu system. It doesn't matter if the images have crops that touch ACR's bounding frame or if lens profiles are selected or the number of images in a folder which in my case averages about 30.

With this method I've noticed the more folders I apply this procedure to clicking on folders farther down the list in Picture folder, the more the Content panel chokes a bit by not showing all image frames along with the "thumbnail extraction" indicator in Bridge's lower left corner still trying to rebuild thumbnails. I then have to invoke "Purge Cache For Folder..." AGAIN through Tools menu to get it to stop with all frames now viewable in Content panel.

I can quit Bridge and restart and/or restart my computer and so far the rebuilding of thumbnails has stopped when I select image folders going down the list using the down arrow key. The Content panel shows all images and the spinning ball icon along with the "thumbnail extraction" indicator in the lower left corner now only show a list of number of items and number of hidden items with the spinning ball now only showing up for a couple of seconds.

Omke Oudeman
Participating Frequently
June 21, 2014
June 21, 2014

Is there a reason you left your comment blank, Omke?

New Participant
February 8, 2014

Same problems here.  I tried all the suggestions - no good for me.

THEN...I remembered a solution I had for a mail problem I was getting a while ago.

I'm a hoarder of junk.

My desktop is so cluttered with images, text files etc etc - its a large screen and I regularly fill it

My solution to stop Bridge running slow - simply delete all the files off my desktop

Remove the clutter

Now I just have a couple of links i use regularly and recycle bin - and Bridge runs as it should, once again

Try it....it may work for you.

SandraChung
Participating Frequently
February 8, 2014

I, on the other hand, am not a junk horder. My desktop is tidy almost to the point of being pristine. Only thing on the desktop are shortcut to program icons, and even then it's kept to a minimum with a program called yLaunch in the system tray.

Thank you for the suggestion, as it may help someone else, but it's not the solution for me.

station_two
Inspiring
February 9, 2014

SandraChung wrote:

…Only thing on the desktop are shortcut to program icons…

That's what the Dock is for. 

Participating Frequently
May 21, 2013

Discovered today, 21 May 2013. HOPEFULLY, the ANSWER!!

Open BRIDGE

Select THUMBNAIL OPTIONS from the icon on the address bar at the right/top of the screen.

This should have HIGH QUALITY PREVIEWS checked.

Check GENERATE 100% PREVIEWS.

Immediately UNCHECK GENERATE 100% PREVIEWS

This should reset the registry key that causes BRIDGE to continuously reload 100% previews of thumbnails!

A further symptom that this is occurring is that once the folder has been re-cached by Bridge (before doing the above), all the image files in that folder will have 100% previews already (no "Loading 100%" when the spacebar has been pressed and a left-click on the image to load the 100% view), even though this switch is un-checked.).

It appears that something causes BRIDGE to set this flag in the registry (incorrectly), while showing the flag as not set in the visual user interface. Setting and un-setting the flag causes the registry key to be correctly re-initialised.

I have encountered this on two PCs running CS6. On my own PC, re-installing CS6 to fix the loss of the connection between BRIDGE and PHOTOSHOP also corrected the above problem, so it appears to be an intermittent fault when CS6 is installed. Sometimes the registry flag is initialised correctly, and sometimes it is not.

The other occurrence was on a friend's PC. That PC has also lost the connection between Bridge and Photoshop, so it could be that the registry "corruption" causes both problems. The continuously loading thumbnails (and displaying the message "Building Criteria ... " while Bridge does this) appear to be resolved by performing the above action (or by re-installing CS6). That PC's owner has now re-loaded a whole swag of his image folders in Bridge. Some have needed to re-cache the thumbnails. When this has been done once (relatively quick, now that Bridge is not re-building 100% previews), returning to that folder loads the Bridge database and thumbnails for that folder almost instantly.

On my own PC, opening a folder containing 900 image files (450 .DNG with original raw embedded + 450 large JPEGs, with user-applied metadata, takes less than 5 seconds). Changing this switch for an open folder immediately precipitates the long process of generating 100% previews for that folder. This is PAINFULLY slow! This operation can only be cancelled by re-setting the switch back to un-checked.

A study of two PCs doth not a representative sample make, I know; but it does seem to validate the theory.

BTW, do not use both CS5 and CS6 Bridge on the same computer without changing the central cache location for at least one version - and preferably for both.

Hope this is of some help to others.

May 21, 2013

J&HK wrote:

Discovered today, 21 May 2013. HOPEFULLY, the ANSWER!!

Open BRIDGE

Select THUMBNAIL OPTIONS from the icon on the address bar at the right/top of the screen.

This should have HIGH QUALITY PREVIEWS checked.

Check GENERATE 100% PREVIEWS.

Immediately UNCHECK GENERATE 100% PREVIEWS

BTW, do not use both CS5 and CS6 Bridge on the same computer without changing the central cache location for at least one version - and preferably for both.

Hope this is of some help to others.

Thank you for reporting this workaround.  Have never had the problem, but many others have.  Not clear on you reasoning for changing cache location for CS5 and CS6.  I have both on same address (Drive S), and have seen no problems.

Participating Frequently
May 21, 2013

Hello Curt

The very fact that you have the caches on Drive S: indicates that you have already done this. The default location for the Bridge cache is always in the USER folder (under "Documents and Settings" in W2K, XP Pro and under "Users" in WinNT v3.10 to 4.0 and Vista, Win7.). I sure don't recommend sharing the same central cache folder for Bridge 5 and 6. Both will be corrupted. This happened to me when I tried it out.

Apart from this reason, it is also best to have the cache for things like the OS virtual memory file, PS cache and Bridge cache on separate hard disk drives, if possible. I have 3x HDDs in my main workstation for this purpose, and 2x in my wife's, ditto. The 3 drive scenario will always give much better performance for a given computer than having only a single drive. This is one of many drawbacks of using laptops for serious work.

Of course, one should also defragment one's HDDs regularly, particularly the OS HDD, I do mine about weekly. I use ULTRADEFRAG from SourceForge.net. I find it reliable, simple and it works far better than the same program that ships with Windows, even though it uses the same core code AFAIK. I have used ULTRADEFRAG with XP Pro, Vista and 7 Pro/Home; 32 and 64 bit. While mostly retired, I have done this stuff for nearly 40 years.

New Participant
February 9, 2013

I am running Win7 Pro x64 on a new build PC and suffered the same excruciatingly slow performance of Bridge.  Try running the latest version of Bridge (5.0.2.4) in Vista SP2 Compatibility Mode.  Both 32bit and 64bit Bridge now work like a dream (Attention Adobe Support!).

1. Click the Windows Orb bottom left and click 'All Programs'

2. Right-click on Adobe Bridge (32bit or 64bit)

3. Click 'Copy'

4. Right-click on the Windows Desktop and click 'Paste Shortcut'

5. Right-click the Shortcut and click 'Properties'

6. Click on the 'Compatibility' tab

7. Click the 'Run this program in compatibility mode' checkbox and select 'Windows Vista (Service Pack 2) from the dropdown..

8. Click 'ok'

You may do this for both 32bit and 64bit versions of bridge.  Click on the appropriate shortcut on the desktop to launch the program.

New Participant
March 9, 2013

I have been tearing my hair out trying everything on the forum without success, I then noticed on my Win 7 setup I could not start Indexing, this in my efforts to improve boot performance had been removed from the installation so I then did a restore which enabled Indexing and search.

I now have Bridge working at full speed and without glitches so in my case, Indexing appeared to be the cause of the problem.

My system is Win 7 (32bit) Home Premium.

New Participant
March 11, 2013

So glad to hear this GREAT news! Your finding is really helpful.

New Participant
January 31, 2013

I just went to the adobe download page and updated my version of Bridge to v.5.0.2.4 and suddenly this whole frustrating problem stopped. Image that. I can use it now without resorting to all the profanity.

2thestuff
New Participant
January 31, 2013

Hopefully it continues to work better for you...

I on the other hand have held off with replying to this topic after

updating last week. Initially the patch (pc) seemed to work. After a few

days it was back to the problems that have been voiced here.

Inspiring
February 3, 2013

The 5.0.2.4 X64 Bridge update appears to have solved the re-caching, re-building thumbnails on my Win7 64bit system. I installed it 3 days ago and have rebooted and reloaded several times, so it seems stable.

The problem only occured on my system with folders containing layered tif files. After the update, I browsed to dozens of old folders containing tif, psd, jpeg, and png formats, and have seen no repeated re-caching.

Strangely, the update does re-cache some folders but not others on the first visit, but never after that. It's possible the some of my cache had simply been pushed off the queue, but I don't think so. There is something else going on forcing a one-time re-cache of some folders.

But overall, looks like a good fix for me.

Participating Frequently
January 11, 2013

Well, I solved my annoyances with Bridge...by finally spending some time with Google's (free) Picasa. It has everything I need and runs fine. Direct access to source folders, keywords and galleries, plays movies...the works.

Participating Frequently
January 9, 2013

I'm having the same problems with the spinning cache (or whatever) circles; I can no longer even navigate my folders in Bridge. Useless. I was actually thinking I could use Bridge to organize and keep track of my photos. I think Adobe has bitten off more than it can chew. I wanted an alternative to iPhoto and Aperture that didn't make umpteen hard-to-find duplicates of my files. No good. Maybe I'll try Picasa again. Adobe CS6 continues to disappoint. (I work in Adobe products at least 8 hours a day...they seriously need some competition.)

SandraChung
Participating Frequently
January 9, 2013

Well, the deactivate/uninstall/reinstall, even with the doubled memory, disabled malware scanner, anti-virus scanner, had no affect on the slowness. I also read on a different forum that someone is having same problem, and their computer has 24gb and it's a high performance machine.

Oh well, I guess there's always AfterShotPro.  :-/

New Participant
January 5, 2013

Have you tried to "Compact Cache" to optimize the cache performance? You can find the option "Compact Cache" in Preferences dialog.

SandraChung
Participating Frequently
January 5, 2013

Yup, did that. Even purged the cache, then went back and visited all the folders/directories, waited for them to build new thumbnails/cache, closed Bridge. Opened Bridge, and again, it was slow. 

I have also doubled the ram in my machine (from 8gb DDR3 to 16GB DDR3) .  I will be purging the cache,  deactivating, uninstalling,  reinstalling, reactiving and see if that 'fixes' the problem.... but not going to hold my breath. Look good in blue, but don't think I would look good cadaver blue.