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Participating Frequently
April 7, 2020
Question

File Associations Issue - Windows 10

  • April 7, 2020
  • 2 replies
  • 3873 views

I have been using Adobe Bridge for some time and it worked fine. When I double clicked in a jpg or gif file, it would launch photos.exe and work just like it does from file explorer. I then reinstalled Adobe Acrobat XI which had been removed by mistake and when I double clicked on a gif, I got internet explorer 11 launched instead. I decided to upgrade the gif functionality by downloading from the microsoft store gifviewer.com. This works great from file explorer and when launched from the start menu (and I have made it my default for .gif files). However, it doesn't work on Bridge. Bridge has a file association preference and I navigated to the windowsapp folder, picked the exe and get several error messages (mrt100_app.dll, sharedlibrary.dll, msvcp140_app.dll and vcruntime140_app.dll ------- all missing). So I reset the default preferences and rather than getting photos back as the preference, I still get internet explorer 11? I tried to browse to the photos.exe app in the windowsapps folder and selecting it, but when it launches, I get the first two dll's above shown as missing. Selecting a jpg file still works fine...just the gif files that are messed up.

I have removed and reinstalled Bridge several times, done a hard reset and discarded all saved preferences to no avail. I've also uninstalled Acrobat XI with no change, disabled scripts, etc. I've even run cccleaner (free version) with no joy.

BTW, I have windows10 home edition. 

 

I contacted support and after 6+ hours on chat and getting passed around to various teams, they concluded that Bridge is no longer supported and suggested I post here. Case number ADB-12210464-J1Q6

 

Any ideas? Thanks

 

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This topic has been closed for replies.

2 replies

jbm007
Community Expert
April 10, 2020

Go to windows control panel /default settings/default apps and select choose default apps by file type.

 

Change your file associations there with what apps you want to open which files

skiptonrAuthor
Participating Frequently
April 10, 2020

Thanks everyone for weighing in. To be clear, I only have a problem with GIF files (because I want to change the default and it won't open with another program), although the behavior I'm seeing is with all associations. I"ve included screen shots as follows:

1) Bridge gif file with right click, showing default app as internet explorer,

2) Bridge association preference with default association and the right click that only shows me "browse"...which as I explained before won't work on either Photos or GIFViewer,

3) Windows settings for app extentions default showing GIFViewer as the default.

Any further thoughts?

 

Thanks, Rick

jbm007
Community Expert
April 21, 2020

After your question driving me nuts all night, I have discovered some things out.

Apparently its a windows permission issue.

You cannot add the gif viewer app to Bridge as a open with option. 

If you browse to where the app is located you cannot access it.

At this point I have not been able crack the security protocol.

Have you tried installing a different gif viewer and see if you browse to it and create a file associations for your gif files.

What i find interesting is that I can select opening the gif files in Photoshop and Elements and Illustrator.

 

 

 

Sahil.Chawla
Community Manager
Community Manager
April 9, 2020

Hi there,

Sorry about the poor experience with support, let us help make it right.
From the description you have provided, I can see that the issue does not seem to be with Bridge or any other app. It looks like an operating system issue.

Would you mind sharing some more details or screenshots? Do you want all gifs to open in Photos app by default? You can check the steps to do that here: https://www.lifewire.com/how-to-change-file-associations-in-windows-2624477

If that does not help then try checking for Windows update and try installing them.

 

Let us know how it goes.

Regards,
Sahil

New Participant
April 10, 2020

I have the same problem as skiptonr, my latest copy of Bridge no longer takes me into Photoshop or Camera RAW when I select and double click on photos in bridge.  I can get to Camera Raw (even though the picture is a JPEG) by right clicking on the selected photo(s)  then selecting OPEN WITH CAMERA RAW from a list of 3 options.  The other two  open options in the list are "OPEN" and the other is OPEN WITH    [ rundll32 (default)].  This option looks like it was meant to be a list of programs but only has one choice.  Even though I can get through to Camera Raw, I would prefer things to run the old way, double click and get Camera Raw or Photoshop depending on the format of the photo.  I followed the suggestion above but Windows would not let me select "Adobe Photoshop 2020" as the default for JPEG or JPG.  Any suggestions will be appreciated, thanks.