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Heic preview in Bridge

Community Beginner ,
Oct 30, 2021 Oct 30, 2021

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Hi.

Previews of HIEC files are blurry in Bridge.

Windows 10 machine, I have the Heif & Hevc extensions from the MS store installed.

The files open perfectly in photoshop and the windows photo viewer.

I have purged the cache several times.

Other types of files are clear in preview.

I've tried for hours to find a solution. I have tried on two separate windows 10 computers and get the same problem.

Any suggestions?

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Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

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Hi,

Thank you for your feedback.

Could you share the details of Brdige version you are using. 

Regards,

Bridge Team

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Community Beginner ,
Nov 12, 2021 Nov 12, 2021

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Hi.

Version 12.0.0.234

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New Here ,
Dec 07, 2021 Dec 07, 2021

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I have the same issue.  My Bridge version is 10.1.1.166

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Community Beginner ,
Dec 07, 2021 Dec 07, 2021

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Bump. I've still got the same issue with no resolution, it's very annoying

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New Here ,
Jan 08, 2022 Jan 08, 2022

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I have the same issue. Using Bridge version 12.0.0.234. Windows 10Pro.

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Explorer ,
Mar 13, 2022 Mar 13, 2022

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Guess I was supposed to Reply here?

Anyway... I'm at 12.0.1.246 and have the same issue.

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Community Beginner ,
May 19, 2022 May 19, 2022

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Come on, adobe can we have a solution to this, please, my original post is from 8 months ago, and it's not just me. It's really annoying.

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New Here ,
Jan 22, 2022 Jan 22, 2022

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I have this problem too, with Adobe Bridge 12.0.1.246, Windows 11.

Waiting for a solution.

 

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Explorer ,
Mar 13, 2022 Mar 13, 2022

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I'm at 12.0.1.246 and have the same issue. Is there a Commiseration forum somewhere? Or one for patiently waiting?

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New Here ,
May 10, 2022 May 10, 2022

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Exactly the same problem here, latest bridge and Heif & Hevc extension installed on Windows 11 

In preference, Monitor size preview and cache purge all tested.

hdr pictures show up in windows photo viewer and photoshop properll.

Any update on that front?

 

Thanks

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Explorer ,
May 24, 2022 May 24, 2022

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The difference here is that it seems HEIC is not fully supported in Bridge for windows whereas in the Mac version it is. The screenshot shows the setting differences. I have the same issue with the Windows version with the MS extensions installed. the HEIC file is only loaded at the thumbnail resolution. If you export that image you only get a tiny jpeg at 100%.

Bridge sett.jpg

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Explorer ,
May 24, 2022 May 24, 2022

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Just in case anyone cannot visualize the issue here are 2 screenshots of 2 pictures taken in HEIC and JPEG with the Preview screen Loupe.  Come on Adobe, please sort this out for us windows users.

Untitled-1.jpg

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Explorer ,
May 25, 2022 May 25, 2022

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@krnirmalkr any update on this very annoying issue with Bridge I have ver 14.3 on Windows 10 and the official HEIF and HEIV plugins.. it just doesn't load the full HEIC files, on thumbnail resolution.

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Explorer ,
May 25, 2022 May 25, 2022

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Can edit my post but should be version 12.0.2.252 and it's only loading Thumbnails

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Explorer ,
May 25, 2022 May 25, 2022

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CANNOT edit !!! 

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Explorer ,
May 25, 2022 May 25, 2022

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Gee Frogman,

I'm using an Adobe approved workaround (since they apparently are not going to fix this, but who uses Bridge anyway, right).

Here's the thing:  Use Magnifier to make things on the screen easier to see (microsoft.com)

This is a sad thing. My second course of action may be getting a Mac.

Good luck to all of us. And God help us (since Adobe isn't, yeah?)

 

_Aox

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Explorer ,
May 25, 2022 May 25, 2022

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Magnifier does not increase the resolution, nor does it assist with exporting as a jpg which doesn't work for heic. 

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Explorer ,
May 25, 2022 May 25, 2022

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If Adobe are going to supply reduced functionality to Windows users then we should have reduced subscription rates. I can't afford a Mac. 

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Explorer ,
May 25, 2022 May 25, 2022

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Sorry, I should have added an "I'm kidding" addendum to that. It seemed about a ridiculous as Adobe not being able or inclined to fix this crap. I was (unsuccessfully I guess) trying to be as upbeat as possible in this stupid situation. And add more fuel to the disgruntled users with another upvote plea for a fix.

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Community Beginner ,
Aug 23, 2022 Aug 23, 2022

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As per many people I also have this problem. When is it going to get fixed Adobe? I have Bridge 12.0.3.270

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Explorer ,
Sep 12, 2022 Sep 12, 2022

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LATEST

me neither I cannot see them at all.

rodrigounda_0-1663050142712.png

 

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