• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

I am unable to use Bridge. Infinite loop with pop up warning about deleted collection target folder.

New Here ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

<BEGIN RANT>

I have been unable to use Bridge for days and Adobe Support has been completely unhelpful. When I get connected through chat, the rep says they are going to look up information in my account and after a while, I get disconnected. Sometimes it's the same rep. They shouldn't have to look up my info when they just looked it up! Why am I paying for a software subscription if I can't use it?

<END RANT>

Here is what happens:

I open Bridge and a pop-up window appears (see attached) telling me that a collection target folder cannot be found. I click "OK" and the window disappears and reappears quickly. I am unable to get past the pop-up to use the app. I can't even close the app. I have to go to Task Manager in Windows and end the task.

Here is what I have tried:

  1. I uninstalled and reinstalled the app, preserving my preferences.
  2. I uninstalled and reinstalled the app, deleting my preferences, then letting Bridge search for and import them.
  3. I uninstalled and reinstalled the app, deleting my preferences.

Next I was going to try installing older versions of the app, but I thought I would post here first.

Thanks for your help.

 

TOPICS
Bug , Crash or freeze , Problem or error

Views

294

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

LEGEND , Jan 20, 2023 Jan 20, 2023

You need to figure out which Smart Collection this is and move that file out to see if it fixes the problem.

Votes

Translate

Translate
LEGEND ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

Where is this folder located? Is it linked to a cloud storage provider?

If you go to C:\Users\<your username>\AppData\Roaming\Adobe\Bridge 2023\Collections you should be able to delete the offending collection file.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

The file noted in the pop-up window is not in there. Are you suggesting that I delete my other collection files and see if that works?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
LEGEND ,
Jan 20, 2023 Jan 20, 2023

Copy link to clipboard

Copied

LATEST

You need to figure out which Smart Collection this is and move that file out to see if it fixes the problem.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines