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New Bridge update won't copy files

Participant ,
Nov 28, 2022 Nov 28, 2022

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It says it will take 30 minutes to copy 40 files and time keeps climbing!!

 

mac 12.6.1

bridge 13.0.1.583

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Bug , Problem or error

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Adobe Employee ,
Nov 29, 2022 Nov 29, 2022

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Hi there, I'll help you figure this out. I'll need more info.

 

Where are the images stored & what is the destination of this action? On the internal drive or an external drive? Does this happen with a specific set of files?

 

Ensure Adobe Bridge has the required permissions on the macOS: https://community.adobe.com/t5/photoshop-ecosystem-discussions/quick-tips-learn-how-to-give-full-dis...

 

If the files & folders in question are based on an external drive, try this:

  • Search for Disk Utility from Finder's spotlight search or magnifying glass.
  • Run 'First Aid' diagnostic on the external drive. Check this to learn more: https://support.apple.com/en-us/HT210898
  • Restart the computer.

 

Let me know how it goes. Thanks!
Sameer K

 

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Participant ,
Dec 06, 2022 Dec 06, 2022

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Hi, 

The problem images were coming from a card and going to an external drive.  I tried a CF card and an SD card that had the same images on them.  I also tried two different card readers, as well as two different external drives and then tried on my laptop after having tried on my desktop.  Still same problem.

I had already done the disk utility step you suggested as well.  

Strangely enough finder was having a similar problem transferring the files, but now isn't having that problem anymore.  Bridge still took 44 minutes to transfer 100 files in a test I ran the other day.  It was 6.18gb of information in total.Finder took under 5 minutes to transfer the information.  Bridge has been completely buggy ever since this update.  Sometimes I can't even see the file names under some of the images.

I scheduled a callback with Adobe but they never called.

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