No version of Bridge will display raw thumbnails

Hello @Andrewspix @dawid5E0B  @@gbrantmon 

This issue is fixed with the latest Adobe Camera Raw (ACR) 15.5.1 update.

We recommend you to update to ACR 15.5.1, 'Purge' your files in Bridge and confirm if the issue is resolved at your end.

Update: Go to the Creative Cloud desktop app, click on Update in the left sidebar of the Apps panel, and Check for updates. Then click Update for Camera Raw.

We appreciate your patience and support.

Regards,

Bridge team

Hi @Andrewspix @@gbrantmon ,

Thanks for reporting the issue.

Could you please confirm if you are still facing any issue related to Camera Raw i.e. Previewing of RAW files, Viewing/Modifying Metadata?
To further investigate the issue (even if resolved), please help sharing the with below details with us( sharewithbr@adobe.com) :

1. OS Details
2. Do you workflows involve Photoshop?
1. If Yes, Please share your workflows that involve ACR.
3. Bridge logs you can find Bridge log file "BridgeLog.log" at:
- MAC - ~/Library/Application Support/Adobe/Bridge 2023
- WIN - %appdata%\Roaming\Adobe\Bridge 2023
4. CC Logs. More details here - https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html 
5. Please Also share logs for ACR. Steps mentioned in Article https://helpx.adobe.com/in/camera-raw/kb/acr-gpu-faq.html 
1. Please follow Section 4 of heading - "GPU troubleshooting steps for Camera Raw and Lightroom"

It would be extremely help if you would be fine with screen-share session for further investigation of issue. If yes, we will reach out to you.

Thanks,
Bridge Team

The first thing I'd try to do is to Purge the cache for that folder.

Go to Tools (menu) -> Cache -> Purge Cache for (xxxx) folder.

If that doesn't work, I'd rebuild the Preferences for Bridge.

Quit Bridge (if running). Just before clicking on Bridge in the Dock or double-clicking the application for the Mac, press Command-Option-Shift. For PCs, press Control-Alt-Shift. Then open Bridge BUT KEEP your fingers on those keys until you see a window pop up. From the window, choose “Reset Preferences," "Entire Thumbnail Cache,” and/or "Reset Standard Workspaces.” In your case, choose "Reset Preferences."

Let us know if that works.

Oh, one other thing to check, be sure you're using the latest Adobe Camera Raw. See if there's an update in your ACC account. You'll see an update for it in the Update tab. If you do not see an update, you should be good.