P: Sorry, something went wrong error message

[Xavi6C2C]

Hi!

After update to the new Bridge version 2023, I can't run the program. I have this message and then, program is close down:

 

Sorry, something went wrong.

This is likely an issue at our end, but it could be that you’re not connected to the internet. Please check your internet connection and then try again later. If you’re still having issues, please see our troubleshooting guide.

Any idea?

Thanks!

{Moderator Note: Edited the thread title]

[Swati Agarwal]

Hi @Xavi6C2C 

Could you please confirm if you are facing this issue with Bridge only and other adobe products are working fine..

Please share the logs using the logs collector tool to sharewithbr@adobe.com

Thanks,

Bridge Team

[Xavi6C2C]

Hi,

Only with Bridge 2023 after upload. Bridge 2022 still works, and PS also. Of course, I have internet connection and logged in creative cloud. I'm using a Mac M1.

Thanks

[crisanbogdan.com]

Hey, did you find a fix? I am faceing the same problem

[Swati Agarwal]

Hi @crisanbogdan.com  and @Xavi6C2C 

Could you please share the screenshot of the error you are seeing and share the logs using the logs collector tool to sharewithbr@adobe.com
Also can you try the following:

- Log out from Creative cloud
- Login from creative cloud
- Launch Bridge 13.0 from Creative cloud
Please check and confirm if that solves the issue.

Thanks

Bridge Team

[crisanbogdan.com]

Hi,
Thank for your quick response
I did what you suggested but the problem haven’t been fixed.
Any more suggestions ? Thanks
--
Crișan Bogdan HORCRIS 0743691565

[Swati Agarwal]

Hi @crisanbogdan.com 

please share the screenshot of the error you are seeing and share the logs using the logs collector tool..

Thanks.

[crisanbogdan.com]

Hi,
This is the Adobe Log Collector:
AdobeLogs_20221101_131325_382-mac-GS.zxp

and here is the screen shot
[image: Captură de ecran din 2022-11-01 la 13.23.46.png]

It seems there is something going on my Mac but I don't know what.
Please help me.

Crisan Bogdan
[personal information by the author has been removed by the Moderator]

Crisan, please be aware that both good and bad people can view anything in these forums. 

[Swati Agarwal]

Hi @crisanbogdan.com 

Please send the file AdobeLogs_20221101_131325_382-mac-GS.zxp to  sharewithbr@adobe.com

Thanks.

[Xavi6C2C]

Which route can I get this file? I can't find it using the Finder

[Xavi6C2C]

Thanks for the idea, but it doesn't work.

"share the logs using the logs collector tool to sharewithbr@adobe.com". I don't know what you're talking about, sorry.

This is the screenshot.

[Xavi6C2C]

I'm still waiting an answer after send the logs. At least, a message informing you've received my issue and you're working to solve it.

Thanks

[Swati Agarwal]

Hi @Xavi6C2C 

Thanks for sharing the logs, we are investigating the same.

Regards,

Bridge Team

[Xavi6C2C]

Thanks!

I look forward to finding a solution very soon 🙂

[Martina272578389417]

Me too, having the same problem.

[Albert Regàs 27254399lf0m]

Hi, I am having the same problem, I update new version 2023 and Bridge and I can't run the program and it put the same problem!

[Xavi6C2C]

Hola Albert i Martina!

I still have the same problem. Adobe has put in contact with me to solve the issue individually. Just to guess... Are you using an iMac Ventura in Catalan language version? It's weird that two more people with this issue, they also might be Catalans according to their nickname, like me.

I hope they can help you as they do with me

[PECourtejoie]

HEllo Please try the latest patch release #13.0.1.583. Please install and confirm if that fixes your issue.
You can refer to the issues fixed in the patch at the following link https://helpx.adobe.com/bridge/kb/fixed-issues.html

[Xavi6C2C]

Updated, but same issues 😞

[sergi249251238d1i]

Catalans, catalanes, gent que teniu problemes amb el putu Bridge!!!

Solved!!!!

I have changed the OS language to spanish and, it works.

Maybe the other people are using smaller languages and this it causes the crash.

Anyway, I will write to Adobe to have a solution for that.

[Xavi6C2C]

Merci!

I already pointed this as the origin of the problem. After run the program, did you change the language back to Catalan? I don't want to use Spanish just for one program, for that I already have 2022 version.

Anyway, I hope Adobe finds a solution. Last week they worked in remote in my computer for two hours and they couldn't fix the issue. But your contribution might help them a lot! 🙂

[PECourtejoie]

Pinging @Swati Agarwal This seems to be the trigger, There is another thread about it: https://community.adobe.com/t5/bridge-discussions/ultima-actualizaci%C3%B3n-de-adobe-bridge-no-se-pu...

[Alfredo5D34]

Hi same problem in my Bridge in Macbook Pro. Started yesterday. Only problem is in Bridge. All the answers here i try and nothing work, any ideas?

[vijayn84325283]

Hi @Alfredo5D34  ,
Can you Share the Logs collected with Log Collector Tool with us at sharewithbr@adobe.com so that we can investigate the issue?

Meanwhile, could you please also try the below steps and see if the issue at your end is resolved?

1. Copy file  /Library/Application Support/Adobe/Adobe Bridge 2023/AMT/application.xml  to  

                     /Library/Application Support/Adobe/Bridge/13.0/AMT/application.xml
2. Launch Bridge.

3. You may have to set the desired language after relaunch.

Note: Please create folders that do not exist while copying files in step 1.

Regards,
Bridge Team

[PECourtejoie]

@Xavi6C2C @sergi249251238d1i @Martina272578389417 @Albert Regàs 27254399lf0m can you share the logs with @vijayn84325283 (but logs were already shared to Swati by @crisanbogdan.com )

the trigger is a Catalan language for the operating system