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January 11, 2019
Question

Same Image files have different names in Bridge CC & Windows Explorer

  • January 11, 2019
  • 2 replies
  • 475 views

I have a couple of folders of images stored on a Synology DS1815+ NAS and the file names have changed on them all by themselves.  Here's a sample of what the new name looks like: 2TPN8Q~4.CR2
In order to bring those image files to a useable name, I used Bridge CC to rename the files and it didn't seem to work.  When looking at those files in Bridge they aren't renamed.  But when I go to Windows 10 File Explorer and look at the files, they have the correct rename file name there. Here's a sample of how that renamed file in Windows Explorer looks: 06132018_0001 
How is it possible that Bridge CC can see a different file name than Windows File Explorer?  And why won't Bridge CC show the correct file name?

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    2 replies

    Brainiac
    January 14, 2019

    Also be sure to check for any firmware updates to your NAS, that could be causing problems.

    Adobe Employee
    January 14, 2019

    Hi ToddQuam,

    Please reset Bridge preferences and purge cache for the files causing issues.

    Let us know if the issue persists.

    Regards,

    Abhishek Seth.