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Same Image files have different names in Bridge CC & Windows Explorer

New Here ,
Jan 10, 2019 Jan 10, 2019

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I have a couple of folders of images stored on a Synology DS1815+ NAS and the file names have changed on them all by themselves.  Here's a sample of what the new name looks like: 2TPN8Q~4.CR2
In order to bring those image files to a useable name, I used Bridge CC to rename the files and it didn't seem to work.  When looking at those files in Bridge they aren't renamed.  But when I go to Windows 10 File Explorer and look at the files, they have the correct rename file name there. Here's a sample of how that renamed file in Windows Explorer looks: 06132018_0001 
How is it possible that Bridge CC can see a different file name than Windows File Explorer?  And why won't Bridge CC show the correct file name?

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Adobe Employee ,
Jan 13, 2019 Jan 13, 2019

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Hi ToddQuam,

Please reset Bridge preferences and purge cache for the files causing issues.

Let us know if the issue persists.

Regards,

Abhishek Seth.

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Community Expert ,
Jan 14, 2019 Jan 14, 2019

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Also be sure to check for any firmware updates to your NAS, that could be causing problems.

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