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Pw Lucas
Known Participant
April 24, 2023
Question

Still errors in Bridge for Screen Viewing

  • April 24, 2023
  • 2 replies
  • 1075 views

The new update of Adobe Bridge 13.0.3.693; still has bugs for entering into the full-screen preview viewing from Spacebar and tends to freeze my desktop on Windows 10. So I have to reboot my PC to clear to this bug for me to be able to move around normally again.

This topic has been closed for replies.

2 replies

K
Adobe Employee
krnirmalkr
Adobe Employee
May 5, 2023

Hi @Pw Lucas 

 

Thank you for sharing the feedback. 

 

Could you please tell us more about the workflows in which you are facing this issue. 

Also, please try the following steps for fixing this issue

1. Go to the preference dialog (keyboard shortcut : Cltr + K (win) or Cmd + K (mac))

2. Go to Advanced tab

3. Enable Use Software Rendering

4. Relaunch App to check if it fixes the issue.

 

Regards, 

Bridge Team

    P
    Pw LucasAuthor
    Known Participant
    May 10, 2023

    Hi krnirmalkr,

    The following steps for fixing this issue
    1. Go to preference dialog
    2. Go to Advanced tab
    3. Enable Use Software Rendering

    Yes, this seems to have fixed the issue of screen preview viewing for me.
    Thanks and regards,

    Paul 

    P
    Pw LucasAuthor
    Known Participant
    June 5, 2023

    Sorry to say: I still seem to be stuck with this issue of freezing and crashing down and leaving me a dump file.

     

    Even after installing Bridge 12.0.4 and still remains the same with the problems of it freezing and crashing down and leaving me a dump file.

    So, please when are the Adobe Engineers team going to finally fix this issue?

     

    Because never had any issues or problems last year with Adobe Bridge for editing RAW files and for viewing them within Bridge.

    Another question I would like to ask here: Is the Adobe Engineer's team still the same individuals that worked on Adobe Bridge 2022 and for 2023 one now?

    Because this worst Adobe Bridge 13.0.3.693 for 2023, I have ever encountered from them!

    And this does not justify the subscription costs we are paying and making for Photoshop or fare to still be left having these problems to deal with.

    My regards,
    Paul.

    Ranjisha Sengupta
    Ranjisha Sengupta
    Braniac
    April 25, 2023

    Hi @Pw Lucas 

     

    Thanks for reaching out. 

    What type of files are you working with? Did you try re-installing the application?

    Start Adobe Bridge and press Ctrl+Alt+Shift until the Reset Settings dialog box appears. Select all three options--Reset Preferences, Reset Standard Workspaces, and Purge Entire Thumbnail Cache--and click OK.

     

    Let us know how it goes.

     

    Best,

    Ranjisha

    P
    Pw LucasAuthor
    Known Participant
    April 26, 2023

    Hi Ranjisha,

    I always work on my NEF RAW files in Bridge and have no problems before these new last three updates within Bridge.

    Yes, I have done re-installing the application and it still remains with the same issue.

     

    I ao, have done Start Adobe Bridge and press Ctrl+Alt+Shift until the Reset Settings dialogue box appears: which by the way, I have only two options to choose from, that I can see: Reset Preferences and Purge All Local Cache Files.


    So? - Wheres the "Reset Standard Workspaces" please?

     

    My graphic card Radeon RX 580; is up to date and so is my Windows 10, for all its drives.

    Well, at least I know that I am not the only one on here, with the same issues, since from the last new updates for Bridge. So, I will be very glad when they get to sort this issue out and get back to normal Screen Viewing again.

    Ranjisha Sengupta
    Ranjisha Sengupta
    Braniac
    April 26, 2023

    Thanks for the details. We do understand your point. You can try 'Reset preferences' and let us know the outcomes.

     

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