Unable to copy or move from one folder to another in Bridge

Forum|Forum|2 years ago
August 19, 2023
3 replies
3284 views

Hello, when I want to copy or move a picture from one folder to another, the following message apperas: "an error has occurred during the move operation. Some files may not have been processed". I check all the photos to make sure they are properly saved, but nothing does it. Can anyone help with this issue please? Thank you!

Problem or error

This topic has been closed for replies.

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LazyLlamaphotos

Participating Frequently

I'm just having the same issue.

And to make it worse all the files I was moving to the folder when I got this message have vanished.

They don't show up in Bridge. And worst of all they don't show in Finder.

Initially I tried to search for them in Bridge and they appeared - located in the folder I was attempting to move them to. But when you click on that folder to view the contents no images appear. And what's worse is when you view that folder in Finder it shows as empty. I've tried to search for these files in Finder but nothing shows.

Restarting my Mac makes no difference.

This a very serious issue. I no longer have any faith using Adobe bridge to organise my library.

gary_sc

Community Expert

Hi, @LazyLlamaphotos; where were the files located? Were they on your Desktop? An external Drive? Where?

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krnirmalkr

Adobe Employee

Hi there,

1. I'm using Bridge 2024 - Version 14.0.1.137

2. I was dragging and dropping files into the newly created folders.

3. I'm not sure I can provide the Bridge logs at this stage.... I'll see if I can dig them up.

4. I had updated to Sonoma and then Bridge 2024 - but whether or not this issue was coincidental to these updates I can't say. I have not experienced this issue previously with previous OS or Bridge versions.

5. I was moving files into subfolders on the same external drive when the issue occured

6. The issue happened a few times on that particular day - as foolishly I kept trying to move different groups of images into subfolders as I was only getting the error message occasionally and I didn't immediately realising the images were 'vanishing'. But I have not reproduced the issue since then....

Hi @LazyLlamaphotos ,

Thank you for your response.

As per your feedback, we tried to reproduce this issue at our end, but we were unable to reproduce it.

However, we will keep a watch for this and keep it in our engineering pipeline for any updates.

Regards,
Bridge Team

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krnirmalkr

Adobe Employee

Hi,

Thank you for the feedback.

Could you let us know about the complete bridge version as seen in the About box so we can better understand this issue?

Also, make sure that the folders have the necessary permission to read and write as well.

Regards,
Bridge Team

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orli52

Participant

same problem here, running Adobe Bridge 14.0.1.137 on a Mac MBP M2, 32GB. If I am dealing with only 1 picture, the picture is moved allright even if I get the message. Moving several pictures at once fails. This happens only when I am moving pictures from a NAS folder to the other, no problem moving locally. If I move files in the Finder I have no issues.